Patient Services Representative Associate

Corewell Health • Ludington, MI

6d • Onsite

About The Position

The Patient Services Representative Associate assists and educates patients, providers, medical office staff, and health system staff with accessing services, resolving problems, and navigating care. The role creates an exceptional experience through inbound and outbound calls, online chat, email, and other contacts, while following established procedures and quality guidelines in support of Patient Access Services Center performance indicators and Corewell Health values.

The position provides concierge support and performs clerical, scheduling, registration, check-in, check-out, and medical-record functions. It also supports patient safety initiatives and completes position- and unit-related safety competencies. The role is based at the Medical Office Building II in Ludington, Michigan, and is scheduled for 40 hours per week, Monday through Friday, within a range of hours from 7:00 a.m. to 7:00 p.m.; weekends are not scheduled.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients or visitors in a concierge capacity.
• Answer practice phone calls and schedule patient appointments, using a decision tree where applicable.
• Order supplies, generate patient letters, process and sort mail and supply deliveries, and process registration reports.
• Identify and remind patients of health maintenance gaps.
• Document patient phone calls in the EHR for routing or resolution.
• Perform patient registration and check-in, confirm demographic and insurance information, and assist patients with self-registration and arrival.
• Perform patient check-out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards; upload Right Fax documents into EPIC and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigating measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED