Patient Services Associate

Texas A&M University System • Dallas, TX

3d • Onsite

About The Position

Texas A&M University College of Dentistry seeks a Patient Services Associate I for the Clinical Affairs department in Dallas, Texas. This on-site role provides customer service to patients, supports appointment scheduling and check-in, maintains patient records and statistics, verifies insurance eligibility and benefits, and obtains referrals or authorizations required for payment. The position also collects and documents payments, handles patient financial accounts, balances monies, and prepares reports. Additional duties include helping enter treatment codes, process patient refunds, and collect protected health information (PHI).

The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The listed salary is $19.56 per hour. Texas A&M describes its work environment as grounded in respect, excellence, leadership, loyalty, integrity, and selfless service, with an emphasis on collaboration and serving patients in a high-volume setting.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Two years of related experience in a general office setting.
• Knowledge of word processing and spreadsheet applications.
• Knowledge of standard office protocol and standard office equipment.
• Knowledge of using a multi-line phone system.

Nice To Haves

• Some college credit hours.
• More than two years of related experience in a general office setting.
• Cashier experience.
• Bilingual in Spanish and English.

Responsibilities

• Provide customer service to patients, including scheduling appointments and assisting patients when they arrive.
• Greet and check in patients and assist with their questions and needs.
• Maintain patient records and statistics in accordance with established procedures.
• Verify patients’ insurance eligibility and benefits and obtain referrals and/or authorizations required for payment.
• Collect payments for services and document payments in electronic medical records.
• Handle patient financial accounts, balance monies received, and create reports for designated personnel.
• Assist the Clinic Coordinator with entering treatment codes.
• Assist with processing patient refunds.
• Assist with collection of protected health information (PHI).

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, and long-term disability insurance; Texas A&M contributes to employee health and basic life premiums.
• Flexible spending accounts.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time for health and wellness.
• Free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and other professional development.
• Educational release time and tuition assistance for completing a degree while employed by Texas A&M.
• Living Well employee program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED