Patient Care Associate

Oula•Charlotte, NC

5d•Onsite

About The Position

Oula is seeking a detail-oriented, empathetic Patient Care Associate to support its collaborative maternity practice and deliver an exceptional patient experience. The role serves as a primary point of contact for patient inquiries and works closely with Customer Experience, Clinical Operations, and clinical teams to help ensure smooth, supportive patient journeys. It is described as an early-career opportunity for someone who thrives in a fast-paced healthcare environment and enjoys working on a dynamic, mission-driven team. This is a full-time, on-site role at Oula’s Charlotte Clinic, with regular travel to other clinic locations and Front Desk cross-coverage as part of the position. The Patient Care Associate also completes additional administrative tasks related to daily patient requests or needs as directed by the Clinic Manager.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills with internal and external stakeholders.
Dependability, adaptability, punctuality, and reliability.
Ability to travel regularly between clinic locations and provide Front Desk cross-coverage.
Ability to navigate new and evolving processes.
Passion for improving maternity care through clinical care, technology, patient empowerment, and education.
Strong organization and attention to detail.
Commitment to providing outstanding service in maternal healthcare.

Nice To Haves

Some college and/or healthcare-related coursework.
Previous experience in a customer service, administrative, or healthcare support role.
Prior experience with Athena, EPIC, Dorsata, Slack, and/or Google Suite.
Spanish or other non-English language proficiency.

Responsibilities

Answer incoming patient calls with warmth, professionalism, and consistency.
Respond to incoming patient messages and route them to the appropriate team when needed.
Assist patients with scheduling, directions, and general inquiries in a timely manner.
Process medical record requests, including sending and receiving records, checking accuracy, mapping records to the EMR, responding to requests, and contacting other healthcare entities to obtain records.
Route patient questions or concerns to the appropriate care team member.
Document all interactions in Oula’s systems with attention to detail.
Support patient onboarding and access to virtual care resources.
Collaborate with Care Coordinators, Front Desk Associates, and clinical staff to support seamless patient experiences.
Be present on-site at clinics during scheduled hours, travel regularly to other clinic locations, and provide Front Desk cross-coverage.
Complete additional administrative tasks related to daily patient requests or needs as directed by the Clinic Manager.