Patient Care Associate

Chesapeake Eye Care and Laser Center•Parole, MD

About The Position

Vision Innovation Partners is seeking a personable, energetic, and professional Patient Care Associate to join its team. The role is responsible for front-desk operations, including greeting patients as they enter the practice, check-in and check-out, scheduling, and other administrative tasks. The position supports patient outcomes and experiences by providing professional, attentive service and helping the practice run efficiently.

Requirements

High school diploma or GED equivalent.
Detail-oriented with the ability to multitask.
Exceptional customer service skills.
Ability to perform in a fast-paced environment.
Exceptional oral and written communication skills.
Knowledge of MS Office.

Nice To Haves

Knowledge of electronic medical records software.
Healthcare experience; experience is preferred but not required, and training is available for the right candidate.
Bilingual English/Spanish.

Responsibilities

Greet patients professionally in person and by phone.
Answer questions promptly or refer questions and issues appropriately.
Schedule appointments efficiently to optimize provider schedules and patient satisfaction.
Notify providers when patients arrive.
Anticipate patient anxieties, provide comfort, and answer questions effectively.
Retrieve and update patient records so treatment information is available.
Verify financial records, collect patient charges, and file and expedite third-party claims.
Maintain office inventory and equipment by anticipating supply needs and expediting orders.
Provide excellent customer service.