Patient Care Associate

Oula•Charlotte, NC

2d•$18 - $20•Onsite

About The Position

Oula is seeking a detail-oriented and empathetic Patient Care Associate for its collaborative maternity practice. This early-career, full-time role is based at the Charlotte Clinic and serves as a primary point of contact for patient inquiries. The associate works closely with Customer Experience, Clinical Operations, and clinical teams to support smooth, supportive patient journeys in a fast-paced healthcare environment. The role requires on-site attendance during scheduled hours, regular travel to other clinic locations, and Front Desk cross-coverage. The Patient Care Associate also performs administrative tasks related to daily patient requests as directed by the Clinic Manager.

Requirements

High school diploma or equivalent.
Detail-oriented and highly organized.
Effective verbal and written communication with internal and external stakeholders.
Dependable and adaptable, with a strong commitment to punctuality and reliability.
Able to travel regularly between clinic locations and provide Front Desk cross-coverage.
Able to navigate new and evolving processes.
Passion for improving maternity care through clinical care, technology, patient empowerment, and education.
Commitment to providing outstanding service in maternal healthcare.

Nice To Haves

Some college and/or healthcare-related coursework.
Previous customer service, administrative, or healthcare support experience.
Experience with Athena, EPIC, Dorsata, Slack, and/or Google Suite.
Spanish or other non-English language proficiency.
Enthusiasm for an early-stage company and a fast-paced work environment.

Responsibilities

Answer incoming patient calls warmly, professionally, and consistently.
Answer incoming patient messages and route them to the appropriate team when needed.
Assist patients with scheduling, directions, and general inquiries in a timely manner.
Process medical record requests, including sending and receiving records, verifying accuracy, mapping records to the EMR, responding to requests, and contacting other healthcare entities to obtain records.
Route patient questions or concerns to the appropriate care team member.
Document all interactions in Oula’s systems with attention to detail.
Support patient onboarding and access to virtual care resources.
Collaborate with Care Coordinators, Front Desk Associates, and clinical staff to provide seamless patient experiences.
Attend clinics on-site during scheduled hours, travel regularly to other clinic locations, and provide Front Desk cross-coverage.
Complete additional administrative tasks related to daily patient requests or needs as directed by the Clinic Manager.