Patient Care Associate

Vision Innovation Partners•Annapolis, MD

About The Position

Vision Innovation Partners is seeking a personable, energetic, and professional Patient Care Associate to support the practice’s front desk and administrative operations. The role greets patients as they arrive, handles check-in and check-out, schedules appointments, and performs other administrative tasks. The position focuses on providing excellent patient outcomes and experiences in a fast-paced healthcare environment.

Requirements

High school diploma or GED equivalent.
Detail-oriented, with the ability to multitask.
Exceptional customer service skills.
Ability to perform in a fast-paced environment.
Exceptional oral and written communication skills.
Knowledge of Microsoft Office.

Nice To Haves

Knowledge of electronic medical records software.
Experience in healthcare; experience is preferred but not required, and training is available for the right candidate.
Bilingual English/Spanish skills.

Responsibilities

Greet patients professionally in person and by phone.
Answer questions and address issues promptly or refer them appropriately.
Schedule appointments efficiently to optimize provider schedules and patient satisfaction.
Notify providers when patients arrive.
Anticipate patient anxieties, offer reassurance, and answer questions.
Retrieve and update patient records to ensure treatment information is available.
Verify financial records, collect patient charges, and file and expedite third-party claims.
Monitor office inventory and equipment, anticipate supply needs, and expedite supply orders.
Provide excellent customer service.
Perform front-desk tasks, including patient check-in, check-out, scheduling, and other administrative duties.