Patient Care Associate

Northeastern Eye Institute•Scranton, PA

About The Position

Vision Innovation Partners is seeking a personable, energetic, professional Patient Care Associate to join its team. The role is responsible for front-desk operations, greeting patients as they enter the practice, checking patients in and out, scheduling appointments, and performing other administrative tasks. The position focuses on supporting patient outcomes and experiences through professional service and efficient office operations. Occasional travel to other locations may be required to provide coverage.

Requirements

High school diploma or GED equivalent.
Detail-oriented, with the ability to multitask.
Exceptional customer service skills.
Ability to perform in a fast-paced environment.
Exceptional oral and written communication skills.
Knowledge of MS Office.

Nice To Haves

Knowledge of electronic medical records software.
Healthcare experience; not required, as training is available for the right candidate.
Bilingual English/Spanish skills.

Responsibilities

Greet patients professionally in person and over the phone.
Answer questions promptly or refer questions and issues appropriately.
Schedule patients efficiently to optimize provider schedules and patient satisfaction.
Notify providers when patients arrive.
Anticipate patient anxieties, provide comfort, and answer questions effectively.
Retrieve and update patient records to ensure treatment information is available.
Verify financial records, collect patient charges, and file and expedite third-party claims.
Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
Provide excellent customer service.
Travel occasionally to other locations for coverage as needed.