Assoc Patient Access Rep - Fam Med Care-Greenfield

Community Health Network • Greenfield, MA

6d

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and provides customer service, patient registration, and financial clearance. The role supports check-ins, scheduling, payment collection, insurance verification, and compliance management, helping ensure smooth workflows and preparing patients administratively and financially for their visits. APARs perform front-office and back-office functions throughout the network.

Requirements

• High school diploma or GED equivalent.
• Proficiency in inpatient, outpatient, and emergency registration.
• Ability to complete admissions, discharges, and transfers in a timely manner when applicable.
• Ability to monitor and perform patient hospital and/or ambulatory movement.
• Ability to use EPIC work queues to pre-register scheduled patients.
• Ability to verify medical necessity in accordance with CMS standards and communicate coverage and eligibility information.
• Ability to accurately identify and enter patient demographic, insurance, and financial information.
• Ability to gather and verify confidential health and financial information and use computer software to support payment for authorized services.
• Ability to confirm EHR completeness and make necessary changes.

Nice To Haves

• At least 1 year of experience in a healthcare office setting and/or a work history with a strong customer service background.

Responsibilities

• Provide customer service to visitors and patients.
• Perform patient check-ins, scheduling, registration, and financial clearance.
• Collect payments and verify insurance.
• Complete inpatient, outpatient, and emergency registrations.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform patient hospital and/or ambulatory movement.
• Use the EPIC work queue to pre-register scheduled patients.
• Verify medical necessity according to Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
• Accurately enter patient demographic, insurance, and financial information, including inpatient and outpatient benefits.
• Gather and verify confidential health and financial information using computer software to assure payment for authorized services.
• Confirm the completeness of the electronic health record (EHR) and make necessary changes.
• Ensure compliance and smooth workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED