Assoc Patient Access Rep - Fam Med Care-Fortville

Community Health Network•Fortville, IN

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and provides customer service, patient registration, and financial clearance. The position supports check-ins, scheduling, payment collection, insurance verification, and compliance management, helping ensure smooth workflows and preparing patients administratively and financially for their visits. The APAR performs a variety of front-office and back-office functions throughout the network, including registrations and patient movement, use of EPIC work queues to pre-register scheduled patients, verification of medical necessity and coverage, collection and entry of patient and financial information, and review of electronic health records.

Requirements

High school diploma or GED equivalent.
Proficiency in all types of registrations, including inpatient, outpatient, and emergency admissions.
Ability to monitor and perform patient hospital and/or ambulatory movement.
Ability to use EPIC work queues to pre-register scheduled patients.
Ability to verify medical necessity in accordance with CMS standards and communicate coverage and eligibility information.
Ability to accurately handle patient demographic, insurance, and financial information, including inpatient and outpatient benefits.
Ability to gather and verify confidential health and financial information using computer software.
Ability to confirm EHR completeness and make necessary changes.

Nice To Haves

At least 1 year of experience in a healthcare office setting and/or a work history demonstrating a strong customer service background.

Responsibilities

Provide customer service to visitors as the first point of contact.
Perform patient check-ins, scheduling, registration, and financial clearance.
Collect payments and verify insurance.
Complete inpatient, outpatient, and emergency registrations.
Complete admissions, discharges, and transfers in a timely manner when applicable.
Monitor and perform patient hospital and/or ambulatory movement.
Use the EPIC work queue to pre-register scheduled patients.
Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
Accurately identify and enter patient demographic, insurance, and financial information, including inpatient and outpatient benefits.
Gather and verify confidential health and financial information using computer software to assure payment for authorized services.
Confirm the completeness of the electronic health record (EHR) and make necessary changes.
Support compliance and smooth workflows.