Assoc Patient Access Rep - HSE - Fishers

Community Health Network • Fishers, IN

2d

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and handles customer service, patient registration, and financial clearance. The role includes patient check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR supports smooth workflows and adherence to guidelines while preparing patients administratively and financially for their visits.

This position performs a variety of front-office and back-office functions throughout the network, including registrations, admissions, discharges, transfers, monitoring patient movement, preregistration, medical-necessity verification, collection and verification of patient information, and maintenance of the electronic health record.

Requirements

• High school diploma or GED equivalent.
• Proficiency in inpatient, outpatient, and emergency registrations.

Nice To Haves

• At least one year of experience in a healthcare office setting and/or a work history demonstrating strong customer service.

Responsibilities

• Perform patient registrations, including inpatient, outpatient, and emergency admissions.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform patient hospital and/or ambulatory movement.
• Use the EPIC work queue to preregister scheduled patients.
• Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
• Accurately identify and enter patient demographics, insurance, and financial information, including inpatient and outpatient benefits.
• Gather and verify appropriate confidential health and financial information from patients using computer software to assure payment for authorized services.
• Confirm the completeness of the electronic health record (EHR) and make necessary changes.
• Handle customer service, patient check-ins, scheduling, payment collection, insurance verification, and financial clearance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED