Assoc Patient Access Rep - Fam Med Care-Fortville

Community Health Network • Fortville, IN

4d

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and supports customer service, patient registration, and financial clearance. The role helps ensure smooth workflows and compliance with guidelines while preparing patients administratively and financially for their visits. Responsibilities include check-ins, scheduling, payment collection, insurance verification, and registration-related activities across the network. The position may include front-office and back-office functions.

Requirements

• High school diploma or GED equivalent (required).
• Proficiency in all types of registrations, including inpatient, outpatient, and emergency admissions.
• Ability to monitor and perform patient hospital and/or ambulatory movement.
• Ability to accurately enter patient demographic, insurance, and financial information and verify confidential health and financial information.

Nice To Haves

• At least 1 year of experience in a healthcare office setting and/or a work history with a strong customer service background (preferred).

Responsibilities

• Provide customer service as the first contact for visitors.
• Perform patient check-ins and scheduling.
• Collect payments and complete financial clearance activities.
• Verify insurance and patient eligibility.
• Complete inpatient, outpatient, and emergency registrations.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform patient hospital and/or ambulatory movement.
• Use the EPIC work queue to pre-register scheduled patients.
• Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
• Accurately identify and enter patient demographic, insurance, and financial information, including inpatient and outpatient benefits.
• Gather and verify confidential health and financial information from patients using computer software to help assure payment for authorized services.
• Confirm the completeness of the electronic health record (EHR) and make necessary changes.
• Adhere to applicable guidelines and compliance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED