Assoc Patient Access Rep - Fam Med Care-Greenfield

Community Health Network•Greenfield, IN

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and supports customer service, patient registration, and financial clearance. The role helps prepare patients administratively and financially for their visits by managing check-ins, scheduling, payment collection, insurance verification, and compliance-related tasks. The APAR supports smooth workflows and adherence to applicable guidelines. This position performs front-office and back-office functions throughout the network, including registrations, admissions, discharges, transfers, and patient movement monitoring. It also uses EPIC work queues to pre-register scheduled patients, verifies medical necessity and coverage information, collects and confirms confidential health and financial information, and checks the completeness of electronic health records.

Requirements

High school diploma or GED equivalent.
Preferred: At least one year of experience in a healthcare office setting and/or a work history with a strong customer service background.
Proficiency in all types of patient registration, including inpatient, outpatient, and emergency admissions.

Nice To Haves

At least one year of experience in a healthcare office setting and/or a work history with a strong customer service background.

Responsibilities

Provide customer service as a first point of contact for visitors.
Complete patient check-ins, registration, and scheduling.
Collect payments and support financial clearance.
Verify insurance and communicate relevant coverage and eligibility information to patients.
Complete inpatient, outpatient, and emergency registrations.
Complete admissions, discharges, and transfers in a timely manner when applicable.
Monitor and perform patient hospital and/or ambulatory movement.
Use EPIC work queues to pre-register scheduled patients.
Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards.
Accurately identify and enter patient demographic, insurance, and financial information, including inpatient and outpatient benefits.
Gather and verify confidential health and financial information using computer software to support payment for authorized services.
Confirm the completeness of the electronic health record and make necessary changes.
Support compliance management, smooth workflows, and adherence to guidelines.