Patient Advocate Jobs

About The Position

Requirements

• Knowledge in a supervisory or quality assurance position in a healthcare environment.
• Case management experience.
• Knowledge as Registered Nurse in a clinical care setting.
• Good interpersonal skills.
• Utilizes influencing/motivational interviewing skills.
• Ability to speak, read, write, and communicate effectively.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
• Ability to work independently without supervision.
• Ability to manage multiple priorities, effective organizational and time management skills along with strong teamwork skills.
• Effective computer skills using Microsoft Office (Word, Excel, PowerPoint, etc.) and database software.
• Demonstrated aptitude and/or proficiency in the use of Electronic Medical Record and Case Management software.

Nice To Haves

• Epic experience highly desirable.

Responsibilities

• Assists with the provision of ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs; accountable for the care, coordination and discharge planning of all patients.
• Helps to coordinate the integration of social services/case management functions into the patient care, discharge, home planning processes, external service organizations, agencies and healthcare facilities.
• Acts as patient advocate; investigates and reports adverse occurrences; evaluates patient satisfaction and quality of care provided.
• Conducts review for appropriate utilization of services from admission through discharge; ensures that patient tests are appropriate and necessary, completed within the established timeframe and that results are promptly available.
• Performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.
• Communicates with physicians at regular intervals and develops effective working relationships; assists physicians to maintain appropriate cost, case, and desired patient outcomes.
• Participates in the development and implementation of patient care policies and protocols.
• Performs all other duties as assigned.