Imaging Patient Assistant

Advocate Health•Shelby, NC

1d•$19 - $28•Onsite

About The Position

The Imaging Patient Assistant supports patient care and department operations in the MRI department. The role assists patients in preparing for exams and provides basic instructions about routine procedures. It may transport patients between exam rooms and departments, escort patients and visitors, and provide administrative and customer-service support as department needs require. The assistant uses radiology computer systems to generate requisitions, review schedules, and obtain patient information. Duties also include preparing and maintaining exam rooms and work areas; greeting visitors; answering calls; scheduling appointments; coordinating information among physicians, radiologists, and technologists; and managing radiology reports, images, records, and required documentation. The role documents and communicates patient observations and needs to the care team and may assist with MRI implant screening, equipment maintenance, and quality monitoring. The position requires age-appropriate patient care, including knowledge of growth and development across the lifespan and the ability to identify patient needs in accordance with department policies and procedures. The work involves frequent sitting, standing, walking, lifting, and other physical activity, as well as possible exposure to mechanical, radiation, electrical, and biological hazards. Protective clothing must be worn as necessary.

Requirements

High school graduate, GED, or High School Equivalency Diploma (HSED).
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) upon hire, unless the department leader determines it is not required.
No experience required.
Competence in IV insertion and venipuncture when department needs require.
Excellent communication skills and ability to communicate effectively with a variety of patients, staff, and physicians.
Excellent customer service and organizational skills.
Intermediate computer skills, including experience using computer applications or systems and electronic mail.
Ability to follow directions and work independently as well as with technologists, physicians, and patients.
Ability to meet the physical requirements of the role, including lifting, carrying, pushing, pulling, and assisting with patient transfers.
Functional speech, vision, hearing, and touch, with fine hand manipulation skills for procedures or other functions.

Responsibilities

Assist patients in preparing for exams and provide basic instructions regarding routine procedures.
Transport patients between exam rooms and departments and escort patients, families, and visitors when department needs require.
Use radiology computer systems to generate requisitions, check schedules, and obtain pertinent patient information.
Organize and prepare exam rooms and work areas, including cleaning, stocking, ordering supplies, and maintaining equipment.
Greet patients and visitors and respond to routine requests for information, reports, or film loans.
Answer and screen telephone calls, schedule patient appointments, and take messages when department needs require.
Act as a liaison between ordering physicians, radiologists, and technologists.
Provide radiology reports and images to staff, physicians, patients, or family members upon request.
File, retrieve, and release health information records and films; compile film jackets or discs; and complete required forms and documentation.
Document requested information and promptly communicate patient observations, concerns, and needs to physicians and other members of the health care team.
Perform routine maintenance and quality monitoring of imaging equipment and clean, sterilize, and care for instruments and other equipment using appropriate techniques.
Assist with MRI implant screening and documentation when department needs require.
Provide care appropriate to patients' ages and developmental needs in accordance with departmental policies and procedures.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift and on-call pay, based on teammate job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.