Imaging Patient Assistant

Advocate Health•Durham, NC

9d•$19 - $28

About The Position

The Imaging Patient Assistant supports imaging services, primarily in CT and MRI, and rotates through all imaging modalities. The role assists patients with exam preparation and routine instructions, transports and escorts patients and visitors, supports imaging department operations, and communicates patient observations and needs to the healthcare team. The assistant also performs administrative tasks involving radiology systems, appointments, records, reports, and images; maintains exam rooms and equipment; and may assist with MRI implant screening and documentation. The position requires age-appropriate care and an understanding of patients’ needs across the lifespan. This is a part-time role working 20 hours per week. Shifts are primarily eight hours, from 2:30 p.m. to 11 p.m., with occasional 12-hour shifts and occasional starts at 6 a.m., 6:30 a.m., 7 a.m., 9 a.m., or 9:30 a.m. as department needs require. Rotating weekend and holiday coverage is required. The employee will need to learn IV starts. The listed pay range is $18.85–$28.30 per hour.

Requirements

High school graduate, GED, or High School Equivalency Diploma (HSED).
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) is required upon hire unless the department leader has determined it is not required.
No experience required.
Competency in IV insertion and venipuncture, based on department need.
Excellent communication skills and the ability to communicate effectively with a variety of patients, staff, and physicians.
Excellent customer service and organizational skills.
Intermediate computer skills, including experience using computer applications or systems and electronic mail.
Ability to follow directions and work well independently and with technologists, physicians, and patients.
Ability to demonstrate knowledge and skills necessary to provide age-appropriate care and understand growth and development across the lifespan.
Ability to sit, stand, walk, lift, squat, bend, twist, and reach above the shoulders throughout the workday.
Ability to lift up to 50 pounds from floor to waist and up to 20 pounds overhead; carry up to 40 pounds a reasonable distance if department needs require.
Ability to push or pull with 30 pounds of force and, if needed, perform a sliding transfer of 150 pounds with a second person present.
Functional speech, vision, hearing, and touch, with fine hand manipulation skills for procedures or other functions.
Ability to operate all equipment necessary to perform the job.
Ability to work rotating weekends and holidays and occasional shifts or start times outside the primary schedule.
Ability to wear protective clothing as necessary when exposed to mechanical, radiation, electrical, blood, and body-fluid hazards.

Responsibilities

Assist patients in preparing for exams and provide basic instructions regarding routine procedures.
Transport patients between exam rooms and departments, and escort patients, families, and visitors when needed.
Use radiology computer systems to generate requisitions, check schedules, and obtain pertinent patient information.
Organize and prepare exam rooms and work areas, including cleaning, stocking, ordering supplies, and maintaining equipment according to department needs.
Greet patients and visitors and respond to routine requests for information, reports, or film loans.
Answer telephone calls, screen calls, schedule appointments, and take messages when department needs require.
Act as a liaison between ordering physicians, radiologists, and technologists.
Provide radiology reports and/or radiographic images to staff, physicians, patients, and families upon request.
File, retrieve, and release health information records and films; compile film jackets or discs; and complete required forms and documentation.
Document requested information and promptly communicate patient observations, concerns, and needs to physicians and other healthcare team members.
Perform routine maintenance and quality monitoring of imaging equipment, using appropriate techniques to clean, sterilize, and care for instruments and equipment as needed.
Assist with MRI implant screening and documentation as needed.
Provide care appropriate to the ages and developmental needs of patients, in accordance with departmental policies and procedures.
Learn and perform IV starts as needed.

Benefits

Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible healthcare and dependent-care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay, such as shift and on-call pay, based on teammate circumstances
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs