Patient Services Lead
About The Position
The Patient Services Lead leads and directs line staff, monitors staffing and departmental activities, and works in a staff position as department needs require. The role supports safe, high-quality food and nutrition services while helping ensure compliance with regulatory requirements, including those of the Board of Health, accrediting organizations, and OSHA. The Lead also assists the department Supervisor with overall operations and may assist with special functions and other assigned duties. The position maintains communication with employees and management, supports employee performance and development through guidance and coaching, assists with orientation and training of new hires, and helps maintain continuity of supervision across shifts. It participates in the CQI Quality Management program, responds to patient and customer complaints, monitors designated quality indicators, documents findings, and initiates or follows through on corrective action. The schedule is set at 12:00 p.m. to 8:30 p.m., with rotating weekends and holidays. The role is full-time, 40 hours per week. It requires the ability to work flexible hours and days, including nights, weekends, and holidays. Physical demands include standing, bending, and medium lifting, including lifting up to 35 pounds without assistance. For heavier lifts, lifting equipment or assistance from another associate is expected when available.
Requirements
- High school diploma with some management courses.
- 3–4 years of experience.
- Strong communication skills.
- Strong interpersonal skills.
- Strong supervisory skills.
- Strong team-building skills.
- Ability to work independently and maintain a quality focus.
- Experience with computer data entry.
- Ability to work flexible hours and days, including nights, weekends, and holidays.
- Ability to work as a team member and complete numerous simultaneous projects within time constraints.
- Knowledge of patient tray line assembly and the ware-washing area.
- Excellent attendance and punctuality.
- Ability to solve operational and personnel-management problems.
- Basic knowledge of nutrition as it relates to tray line operations and basic knowledge of food production.
- Ability to communicate effectively, work under stressful and difficult situations, respond quickly to peak service demands, and motivate and lead people.
- Ability to analyze situations, develop workable plans, see the overall picture, and manage accordingly.
- Ability to stand, bend, and perform medium lifting; ability to lift up to 35 pounds without assistance. For lifts over 35 pounds, use lifting equipment or lift with at least one other associate when available.
Nice To Haves
- Lead experience preferred.
Responsibilities
- Lead and direct line staff work activities according to established position descriptions.
- Monitor staff arrivals and departures and adjust staffing to ensure adequate coverage and meet departmental workload demands.
- Prepare and adjust daily work schedules.
- Lead staff activities to ensure regulatory standards are met, including Board of Health and accrediting organization requirements.
- Monitor activities across department areas and make staffing adjustments as needed.
- Model enthusiasm, teamwork, pride in quality work, safety, positive service behavior, attendance, and punctuality.
- Work in a staff position according to department needs and assist with special functions as needed.
- Conduct daily physical department walk-through inspections, take corrective action as needed, and monitor work areas for regulatory compliance, including Board of Health, accrediting organization, and OSHA requirements.
- Conduct documented food service sanitation inspections and take corrective action as needed.
- Monitor equipment function and report repair needs to the appropriate department.
- Keep employees informed about their job performance progress and guide them during their workday.
- Communicate employee progress to management to support employee reviews.
- Meet with shift management to stay informed about current activities and maintain continuity of supervision between shifts.
- Assist with department orientation and training of new hires.
- Conduct coaching sessions as needed and document and communicate coaching activities to management.
- Participate in the CQI Quality Management program and meet established standards.
- Respond to patient and customer complaints and follow through as appropriate.
- Monitor designated CQI indicators, initiate or follow through on corrective action, maintain tracking and trending documentation, and report findings to the Management Team.
- Assist the department Supervisor with overall department operations and perform assigned tasks and responsibilities.
- Report unusual occurrences and extreme emergencies to the director and supervisor, and maintain confidentiality.
Benefits
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Competitive compensation
- Premium pay such as shift and on-call pay, based on position
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career development programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
