Patient Services Team Lead

RadNet•Burbank, CA

About The Position

The Patient Services Team Lead leads and supports front-office employees at a RadNet imaging center, helping coordinate schedules and operations with guidance from the center manager. The role combines team training and leadership with patient registration, scheduling, billing-related information updates, and coordination with clinical staff. The Team Lead supports a positive patient experience, helps streamline center processes, and contributes to projects that promote quality patient care. The role also requires safeguarding patient health information, property, medications, and financial information, while maintaining professional and respectful relationships with patients, families, coworkers, and the public.

Requirements

At least 3 years of experience as a Patient Service Representative within a radiology center.
High school diploma.
Excellent communication, interpersonal, computer, and problem-solving skills.
Ability to build and maintain a strong team environment.
Leadership ability.
Sound judgment and professionalism in all situations.
Ability to prioritize work in a fast-paced environment and take a structured approach to work.

Responsibilities

Lead, train, guide, and inspire a team of employees.
Help coordinate work schedules, oversee front-office operations, and assist with interviewing candidates, with guidance from the center manager.
Provide vacation and sick-time coverage for staff.
Greet patients and visitors in a friendly, service-oriented manner and serve as a liaison between physicians and patients.
Register patients; obtain insurance and patient information and signatures; and ensure required documentation is accurate and complete.
Verify or update patient, physician, and insurance information to support proper billing, and collect co-pays and fees.
Answer phones and schedule patients.
Explain the care process to patients and answer their questions and concerns.
Notify appropriate team members of patient arrivals and coordinate with back-office staff to support timely care.
Participate in meetings.
Assist with implementing and administering procedures and best practices to streamline center operations.
Participate in or lead projects supporting center operations and quality patient care.
Safeguard patient property and Patient Health Information, on-site medications, company property, cash, and patient financial information.
Maintain professional behavior, respect patient boundaries and cultural sensitivities, and build cooperative working relationships with patients, families, the public, and coworkers.