Patient Services Lead - Healthcare

Thomas Cuisine•Phoenix, AZ

2d•$18 - $19•Onsite

About The Position

Thomas Cuisine is seeking a dedicated, detail-oriented Patient Services Lead to guide a frontline team delivering patient meals that support comfort, nourishment, and healing. The role oversees patient food service operations and helps create a positive, patient-centered experience by ensuring meals are accurate, timely, and consistent with dietary guidelines. The Patient Services Lead trains and supports staff, coordinates with culinary and healthcare teams, maintains meal and allergy records, and promotes compliance with food safety, infection control, and hospital procedures. The position is based in Phoenix, Arizona, pays $18–$19 per hour, is full-time, and requires open availability. The work takes place in a kitchen environment and includes regular standing, tray lifting, and repetitive tasks, with exposure to mechanical parts, fumes, airborne particles, and moderate noise. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

Requirements

At least 2 years of experience in food service operations, preferably in a healthcare or hospitality setting, including at least 1 year in a supervisory or leadership role.
Strong understanding of therapeutic diets, nutrition principles, and patient service protocols.
Excellent communication and interpersonal skills, with the ability to collaborate with staff and healthcare teams.
Demonstrated leadership abilities, including team coordination, training, and support in a fast-paced environment.
Detail-oriented, with strong organizational and multitasking skills.
Proficiency with electronic meal systems, EMR software, and Microsoft Office.
Knowledge of food safety, sanitation, and infection control practices.
Ability to lift and carry heavy objects and stand for extended periods.
Flexibility to work evenings, weekends, and holidays as needed.
Must pass health screenings such as a TB test, a background check, and a drug screening.
ServSafe® Certification and a valid county-specific Food Handler Card.

Nice To Haves

Associate’s or Bachelor’s degree in Nutrition, Dietetics, Food Service Management, or a related field preferred.

Responsibilities

Oversee, lead, and coordinate patient food service operations, including meal assembly, tray delivery, and patient meal selections, ensuring accuracy, timeliness, and adherence to dietary guidelines.
Lead patient services staff by providing training, coaching, and support to maintain high standards of customer service, food safety, and sanitation.
Coordinate with the culinary team on special dietary requests and accommodations for allergies, intolerances, or cultural preferences, while following dietary restrictions and safety protocols.
Maintain accurate records and documentation of patient meal orders, dietary preferences, and food allergies using electronic medical records systems.
Ensure compliance with food safety regulations, infection control protocols, and hospital policies and procedures; conduct regular audits and inspections of food service areas.
Perform other duties as assigned.