Patient Services Lead - Healthcare

Thomas Cuisine•Phoenix, AZ

1d•Onsite

About The Position

Thomas Cuisine is seeking a dedicated, detail-oriented Patient Services Lead to guide a frontline team and support patient care through meal service. The role oversees patient food service operations, including meal assembly, tray delivery, and meal selections, ensuring accuracy, timeliness, and compliance with dietary guidelines. It also involves coordinating patient dietary accommodations, maintaining meal and allergy records, and upholding food safety, infection control, and hospital standards. The position is based in Phoenix, Arizona, and requires open availability, including flexibility to work evenings, weekends, and holidays as needed. The work takes place in a kitchen environment and includes standing for extended periods, lifting trays, and performing repetitive tasks. Compensation is $18–$19 per hour. Thomas Cuisine is a privately held contract food service company founded in 1986. It focuses on scratch-made whole-food cuisine and describes its workplace as supportive and collaborative, with opportunities for growth. The company states a commitment to diversity, equity, inclusion, and belonging.

Requirements

At least 2 years of experience in food service operations, preferably in healthcare or hospitality.
At least 1 year of experience in a supervisory or leadership role.
Strong understanding of therapeutic diets, nutrition principles, and patient service protocols.
Excellent communication and interpersonal skills, with the ability to collaborate with staff and healthcare teams.
Leadership abilities, including team coordination, training, and support in a fast-paced environment.
Strong organizational and multitasking skills, with attention to detail.
Proficiency with electronic meal systems, EMR software, and Microsoft Office.
Knowledge of food safety, sanitation, and infection control practices.
Ability to lift and carry heavy objects and stand for extended periods.
Flexibility to work evenings, weekends, and holidays as needed.
Must pass health screenings, such as a TB test, a background check, and a drug screening.
ServSafe® Certification and a valid county-specific Food Handler Card.
Ability to work in a kitchen environment with exposure to moving mechanical parts, fumes, airborne particles, and moderate noise; occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur.

Nice To Haves

Associate’s or Bachelor’s degree in Nutrition, Dietetics, Food Service Management, or a related field.
Experience in food service operations in a healthcare or hospitality setting.

Responsibilities

Oversee, lead, and coordinate patient food service operations, including meal assembly, tray delivery, and patient meal selections, ensuring accuracy, timeliness, and adherence to dietary guidelines.
Lead patient services staff by providing training, coaching, and support to maintain high standards of customer service, food safety, and sanitation.
Coordinate with the culinary team on special dietary requests and accommodations for allergies, intolerances, or cultural preferences, following dietary restrictions and safety protocols.
Maintain accurate records of patient meal orders, dietary preferences, and food allergies using electronic medical records systems.
Ensure compliance with food safety regulations, infection control protocols, and hospital policies and procedures; conduct regular audits and inspections of food service areas.
Perform other duties as assigned.