Patient Advocate Jobs

About The Position

Requirements

• Bachelor’s Degree in Nursing (BSN) (Grandfathered from BSN if hired prior to 12/2019).
• 2 years Experience as RN.
• Excellent communication skills, including the ability to speak, read and write English proficiently.
• Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.
• Registered Nurse - RN (CA Board of Registered Nursing).
• Basic Life Support (BLS) Healthcare Provider from American Heart Association.
• Fire Life Safety Training (LA City) - must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only).
• Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association.

Nice To Haves

• Professional certification.
• 2 years’ experience in an ambulatory care setting.
• Experience with a multi-specialty clinic.

Responsibilities

• Utilizes the nursing process to provide therapeutic care to patients.
• Follows policies and procedures; demonstrates ability to access online manuals and references.
• Transfers learned scientific knowledge into practical application in applying the nursing process.
• Appropriately completes nursing assessment and screening upon patient encounter via telephone or in clinic.
• Interprets assessment information and formulates nursing diagnosis.
• Maintains problem list, medication list and allergies list when indicated.
• Administers medications as ordered and completes re-assessments as indicated.
• Completes patient care procedures correctly per policy.
• Delegates tasks based on others’ scope of practice and competency.
• Acts as patient advocate.
• Ensures documentation is complete and correct on all encounters.
• Provides patient and family education as needed based on diagnosis or treatment plan.
• Maintains B/P machine.
• Correctly identifies and notifies appropriate department about defective equipment.
• Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions, Effectively triages phone calls, Utilizing e-mail system, SBAR.
• Manages time effectively.
• Able to organize and prioritize responsibilities.
• Takes meal breaks without incurring overtime.
• Observes Regulatory Agency Requirements: National Patient Safety Goals (Uses two patient identifiers, Does not use unapproved abbreviations, Uses procedural time out, Uses appropriate communication between providers, Completes medication reconciliation, Maintains audible alarms).
• Observes Hazardous waste management (Biohazard, Medication, Sharps).
• Observes HIPPA.
• Observes OSHA requirements (ie. No food or drink in clinical areas).
• Observes JCAHO (continuous survey readiness, Critical values are written, read back and shared with appropriate provider, Dictated orders are written down, read back for validation, signed, timed and dated).
• Maintains a safe work environment for self and others.
• Identifies and participates in data collection and process improvements.
• Participates in professional hospital/nursing activities (Relief charge nurse, Nursing committees/councils, Journal club, Educational workshops).
• Assists in the development or updating of patient education materials.
• Accepts and completes additional duties as assigned.
• Assesses a patient’s knowledge base/understanding of their diagnostic procedure.
• Plans, with the patient, the course of their testing/treatment in coordination with physician.
• Assists with the performance of cardiac diagnostic procedures in the Non-Invasive Cardiology Lab.
• Educates patient/patient’s family about procedure and treatment according to each patient’s individual needs and documents results.
• Documents accurately, on chart, procedures performed and patient’s tolerance.
• Performs other related duties as assigned.