Patient Advocate Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Proficiency using a PC.
• Ability to type 30–40 words per minute.
• Effective communication and collaboration skills with coworkers, patients, and external agencies.
• Courtesy and professionalism.
• Self-motivation and ability to stay on task with minimal supervision.
• Initiative and creativity in carrying out job responsibilities.
• Strong organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
• Reliability in completing tasks and follow-up activities.
• Ability to download two-factor authentication applications on a personal device in accordance with company or client requirements.
• Ability to pass a pre-employment background investigation based on client requirements, which may include criminal history, motor vehicle report, work authorization verification, and medical screenings.
• Ability to regularly or frequently talk and hear, sit for prolonged periods, type using hands and fingers, and use close vision to view a computer screen or electronic device.
• Ability to occasionally stand and walk, climb stairs, and lift; the job description does not specify a lifting weight.

Nice To Haves

• Previous customer service or call center experience.
• Experience in medical coding or billing.

Responsibilities

• Assess patient eligibility for state and federal assistance programs.
• Identify patients’ needs and guide them through applications to relevant state or federal agencies.
• Initiate the application process when feasible and advise patients on suitable assistance programs.
• Explain how patients can access available program benefits and communicate program deadlines.
• Complete required steps in the patient’s location and involve external field staff when needed.
• Gather essential information during initial patient contact whenever possible.
• Document information clearly and accurately in the CUBS system.
• Build and maintain positive rapport with patients throughout the application process.
• Evaluate application status and progress.
• Communicate with government agencies when necessary and maintain working relationships with state and federal agencies.
• Follow up on assigned accounts until available options are exhausted or patients are approved and billing information is obtained.
• Resolve accounts in a timely manner and meet productivity goals and performance metrics.
• Maintain confidentiality of account information and uphold business ethics and data privacy.
• Follow company policies, the Employee Handbook, the Employee Code of Conduct, process SOPs, compliance regulations, security policies, and applicable laws.
• Maintain schedule adherence and a neat, orderly workstation.
• Participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management.