Patient Care Advocate

Mid Cities Psychiatry•Euless, TX

5d•Onsite

About The Position

Mid Cities Psychiatry is seeking a compassionate, dependable, patient-focused Patient Care Advocate to advocate for patients, coordinate care, assist psychiatric providers, maintain accurate clinical documentation, and ensure timely follow-ups. The position serves as a key point of contact for patients navigating treatment and addressing care-related needs, while collaborating with the team to deliver high-quality mental health services. The role supports patient intake and clinical workflows, including obtaining vital signs, updating medical histories and medication lists, documenting allergies and medication details, coordinating appointments and follow-ups, monitoring outstanding tasks, and communicating patient concerns to providers. It may also involve assisting with prior authorizations, prescription refill requests, insurance documentation, and psychiatric treatment workflows such as medication management and, when trained and assigned, TMS, Spravato, and ketamine therapy. When appropriately trained and authorized, the advocate may assist with EKGs, blood draws, and injections. Patient information must be documented accurately and handled confidentially in accordance with HIPAA requirements. This is a full-time, onsite position at the Euless, Texas clinic, Monday through Friday, 8:00 a.m. to 5:00 p.m. The work environment is an office setting with desk work and frequent computer and phone use. Compensation is $16.00–$21.00 per hour. Candidates must have an active NRCMA or CCMA certification. The posting also lists a bachelor's degree and 1–3 years in sales, customer service, or lead generation among its qualifications, with healthcare experience preferred.

Requirements

Active NRCMA or CCMA certification.
At least a bachelor's degree.
1–3 years of experience in sales, customer service, or lead generation.
Experience assisting with patient intake, obtaining vital signs, updating medical histories, and maintaining accurate patient records.
Ability to coordinate care, monitor outstanding tasks, and follow up on patient needs.
Experience updating medication lists and documenting allergies, dosages, and reported side effects.
Strong computer proficiency, including Microsoft Office, Google Workspace/Google Suite, and EMR/EHR systems.
Working knowledge of EMR/EHR systems; the clinic uses iPatientCare.
Typing speed of at least 40 words per minute.
Excellent communication, organizational, patient advocacy, and customer service skills.
Ability to communicate professionally and accurately with patients, providers, and team members.
Ability to maintain patient confidentiality and comply with HIPAA requirements.
Trustworthiness, dependability, professionalism, attention to detail, and strong follow-through.
Ability to work effectively in a fast-paced clinical setting, multitask, solve problems, and adapt to change.
Ability to work independently and collaboratively in a team environment.
Willingness to support psychiatric treatment workflows and assist with clinical procedures when appropriately trained and authorized.
Must be willing to work full-time onsite, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Nice To Haves

Previous experience in a medical office, outpatient clinic, or healthcare setting.
Experience in psychiatry or behavioral health.
Healthcare experience in sales, customer service, or lead generation.

Responsibilities

Advocate for patients and help them navigate their treatment and care-related needs.
Coordinate patient care, appointments, follow-ups, treatment-related activities, and outstanding tasks.
Assist psychiatric providers and support psychiatric treatment workflows, including medication management.
Assist with patient intake, obtain vital signs, update medical histories, and maintain accurate patient records.
Update medication lists and document allergies, medication dosages, and reported side effects.
Assist with prior authorizations, pre-certifications, prescription refill requests, and insurance-related documentation as assigned.
Communicate patient concerns to the appropriate provider and promptly escalate urgent clinical issues.
Support TMS, Spravato (esketamine), and ketamine therapy workflows when trained and assigned.
Assist with EKGs, blood draws, and injections when appropriately trained and authorized.
Maintain accurate clinical documentation and protect confidential patient information in accordance with HIPAA requirements.
Contribute to a positive, cooperative work environment and follow office policies, procedures, and clinical protocols.