Patient Care Advocate

Mid Cities Psychiatry • Euless, TX

6d • $16 - $21 • Onsite

About The Position

Mid Cities Psychiatry is seeking a compassionate, dependable, and patient-focused Patient Care Advocate to advocate for patients, coordinate care, and support psychiatric providers in delivering high-quality mental health services. The role serves as a key point of contact for patients, helping them navigate treatment and addressing care-related needs while supporting accurate clinical documentation and timely follow-ups.

This is a full-time, onsite position at the clinic in Euless, Texas, with a Monday-through-Friday schedule from 8:00 AM to 5:00 PM. The work takes place in an office setting, with desk work and frequent computer and phone use. The successful candidate will collaborate with the team, contribute to a cooperative work environment, and follow office policies, procedures, and clinical protocols.

Requirements

• Active NRCMA or CCMA certification.
• At least a bachelor's degree.
• 1–3 years of experience in sales, customer service, or lead generation.
• Experience assisting with patient intake, obtaining vital signs, updating medical histories, and maintaining accurate patient records.
• Ability to coordinate patient care, monitor outstanding tasks, and follow up on patient needs.
• Experience updating medication lists, documenting allergies, and recording medication dosages and reported side effects.
• Working knowledge of EMR/EHR systems; Mid Cities Psychiatry uses iPatientCare.
• Typing speed of at least 40 WPM.
• Proficiency with Microsoft Office, Google Workspace/Google Suite, and basic data management software.
• Excellent communication, organizational, and patient advocacy skills, including professional and accurate communication with patients, providers, and team members.
• Ability to coordinate appointments, follow-ups, and treatment-related activities.
• Ability to assist with prior authorizations, pre-certifications, prescription refill requests, and insurance-related documentation as assigned.
• Ability to communicate patient concerns to providers and promptly escalate urgent clinical issues.
• Ability to maintain accurate records and protect confidential information in accordance with HIPAA requirements.
• Trustworthy, dependable, professional, and detail-oriented, with strong follow-through and a commitment to patient-centered care.
• Ability to maintain positive working relationships, work effectively in a fast-paced clinical setting, multitask, and solve problems.
• Ability to work independently and as part of a team.
• Willingness to support psychiatric treatment workflows, including medication management and, when trained and assigned, TMS, Spravato (esketamine), and ketamine therapy.
• Ability to assist with EKGs, blood draws, and injections when appropriately trained and authorized.
• Willingness to work full-time onsite Monday through Friday, 8:00 AM to 5:00 PM.
• Submission of a current resume, a cover letter with social media links, a completed MCP Employment Application, and a completed DISC Assessment.
• Pre-employment screening includes references, a background check, urine drug screening, and verification of active NRCMA or CCMA certification.

Nice To Haves

• Previous experience in a medical office, outpatient clinic, or healthcare setting.
• Experience in psychiatry or behavioral health.
• Healthcare experience.
• A personable, engaging demeanor and a background in sales.

Responsibilities

• Advocate for patients and coordinate their care and treatment-related activities.
• Serve as a key point of contact, help patients navigate treatment, and address care-related needs.
• Assist psychiatric providers and support psychiatric treatment workflows, including medication management and, when trained and assigned, TMS, Spravato (esketamine), and ketamine therapy.
• Assist with patient intake, obtain vital signs, update medical histories, and maintain accurate patient records.
• Coordinate appointments and follow-ups, monitor outstanding tasks, and follow up on patient needs.
• Update medication lists, document allergies, and record medication dosages and reported side effects.
• Assist with prior authorizations, pre-certifications, prescription refill requests, and insurance-related documentation as assigned.
• Communicate patient concerns to the appropriate provider and promptly escalate urgent clinical issues.
• Assist with EKGs, blood draws, and injections when appropriately trained and authorized.
• Maintain accurate clinical documentation and securely handle confidential patient information in accordance with HIPAA requirements.
• Communicate professionally and accurately with patients, providers, and team members.
• Contribute to a positive, cooperative work environment and adhere to established office policies, procedures, and clinical protocols.

Benefits

• Medical insurance, with eligibility beginning the first day of the month after 60 days of employment.
• Dental and vision benefits, with eligibility beginning the first day of the month after 60 days of employment.
• Paid time off, public holidays, and sick leave.
• 401(k) contribution of 3.0% after 12 months of continuous employment.
• Mental health support services.
• Opportunity for advancement.
• Training and development.
• Performance-based bonus.
• Company parties.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level