Patient Services Advocate II
AltaMed•West Covina, CA
About The Position
The Patient Services Advocate serves as an AltaMed ambassador, welcoming patients and attending to their needs while creating a positive front-office experience. The role manages patient expectations with compassion and respect and contributes to patient-focused care as a member of the health care team through strong communication and problem-solving skills.
Requirements
- High school diploma or equivalent.
- A minimum of 1 to 2 years of experience as a customer service agent, greeter, or receptionist is preferred.
- Valid BLS certification or higher, following American Heart Association or American Red Cross guidelines.
Nice To Haves
- Bilingual English, Spanish, Mandarin, or Cantonese.
Responsibilities
- Welcome patients and attend to their needs.
- Create a positive front-office patient experience.
- Manage patient expectations while demonstrating compassion and respect.
- Assist in delivering patient-focused care as a member of the health care team.
Benefits
- Medical, dental, and vision insurance
- 403(b) retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career advancement and development opportunities
- Paid Time Off and holidays
- Paid CME days
- Malpractice insurance and tail coverage
- Tuition reimbursement program
- Corporate employee discounts
- Employee referral bonus program
- Pet Care Insurance
- May qualify for discretionary bonuses or incentives
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
