Patient Services Advocate

FastMed • Greenville, NC

2d

About The Position

FastMed is hiring a Patient Services Advocate to create a welcoming patient experience at a FastMed clinic and provide customer service from check-in through check-out. The role supports patients and families through registration and clinic processes, helps ensure efficient visits, assists with feedback collection, and handles payment and deposit documentation.

The position calls for a high school diploma or equivalent, strong organizational and interpersonal communication skills, and the ability to remain calm and supportive in busy or stressful situations. Two years of experience in a medical front office or customer service setting is preferred; medical or insurance billing knowledge is a bonus.

Requirements

• High school diploma or equivalent.
• Excellent organizational skills.
• Excellent interpersonal communication skills.
• Ability to remain calm and supportive toward patients in busy or stressful situations.

Nice To Haves

• Two years of experience in a medical front office or customer service setting is preferred.
• Medical or insurance billing knowledge.

Responsibilities

• Greet patients upon arrival and promptly answer incoming calls, gathering information to determine callers’ needs and provide resolutions.
• Guide patients through registration processes, including insurance verification.
• Use the patient queuing process to keep patients and families informed about waiting times and support efficient visits.
• Assist with patient feedback collection.
• Accurately record charges and payments to support patient billing.
• Prepare the daily deposit and reconciliation log.

Benefits

• Competitive pay with a quarterly incentive plan.
• Paid vacation and sick time that begins accruing on the first day.
• Medical, dental, vision, and other wellness benefits.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED