Patient Services Advocate

FastMed • Wilson, NC

2d

About The Position

FastMed is hiring a Patient Services Advocate to help create a positive patient experience at clinic entry and provide customer service throughout check-in and check-out. The role supports patients and families through registration, helps keep them informed about wait times, assists with collecting feedback, and performs front-office billing and payment tasks. FastMed describes its approach as Compassionate Hospitality, combining healthcare compassion with hospitality standards.

Requirements

• High school diploma or equivalent.
• Excellent organizational skills.
• Excellent interpersonal communication skills.
• Ability to remain calm and supportive toward patients in busy or stressful situations.

Nice To Haves

• Preferably two years of experience in a medical front-office or customer-service setting.
• Medical or insurance billing knowledge is a bonus.

Responsibilities

• Greet patients upon arrival and promptly answer incoming calls.
• Gather information to identify callers’ needs and provide resolutions.
• Guide patients through registration, including insurance verification.
• Use the patient queuing process to keep patients and families informed about waiting times and support an efficient visit.
• Assist with patient feedback collection.
• Accurately record charges and payments to support patient billing.
• Prepare the daily deposit and reconciliation log.

Benefits

• Competitive pay with a quarterly incentive plan.
• Paid vacation and sick time that begins accruing on the first day.
• Medical, dental, vision, and other wellness benefits.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED