Patient Services Advocate II

AltaMed • Boyle Heights, CA

8d

About The Position

The Patient Services Advocate is an AltaMed ambassador who welcomes patients, attends to their needs, and creates a positive front-office experience by managing expectations with compassion and respect. As a member of the health care team, the Advocate assists in delivering patient-focused care through excellent communication and problem-solving skills.

Requirements

• High school diploma or equivalent.
• A valid BLS certification or higher, following American Heart Association (AHA) or American Red Cross guidelines.

Nice To Haves

• One to two years of experience as a customer service agent, greeter, or receptionist (preferred).
• Bilingual English/Spanish, Mandarin, or Cantonese (strongly preferred).

Responsibilities

• Welcome patients and attend to their needs.
• Create a positive front-office patient experience by managing expectations with compassion and respect.
• Assist in the delivery of patient-focused care as a member of the health care team.
• Use communication and problem-solving skills to support patients.

Benefits

• Medical, dental, and vision insurance
• 403(b) retirement savings plan with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career advancement and development opportunities
• Paid Time Off and holidays
• Paid CME days
• Malpractice insurance and tail coverage
• Tuition reimbursement program
• Corporate employee discounts
• Employee referral bonus program
• Pet care insurance
• The role may qualify for discretionary bonuses or incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED