Patient Services Advocate

FastMed • Hendersonville, NC

7h

About The Position

FastMed is hiring a Patient Services Advocate to help create a positive patient experience at the entrance to a FastMed clinic and provide customer service from check-in through check-out. The role supports patient registration and insurance verification, keeps patients and families informed about waiting times, assists with patient feedback, and handles payment and deposit documentation. The position contributes to FastMed’s mission of providing accessible, affordable, high-quality, compassionate healthcare and reflects its Compassionate Hospitality philosophy and STAT values.

Requirements

• High school diploma or equivalent.
• Excellent organizational and interpersonal communication skills.
• Ability to remain calm and supportive toward patients in busy or stressful situations.

Nice To Haves

• Two years’ experience in a medical front office or customer service setting; the posting also lists a minimum of two years’ experience in customer service and a medical front office setting as preferred.
• Knowledge of medical or insurance billing.

Responsibilities

• Greet patients upon arrival and promptly answer incoming calls, gather information about callers’ needs, and provide resolutions.
• Guide patients through registration processes, including insurance verification.
• Use the patient queuing process to keep patients and families informed about waiting times and support efficient visits.
• Assist with collecting patient feedback.
• Accurately record charges and payments to support patient billing.
• Prepare the daily deposit and reconciliation log.

Benefits

• Competitive pay with a quarterly incentive plan.
• Paid vacation and sick time accruing from the first day.
• Medical, dental, vision, and other wellness benefits.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED