Closing Shifts for Prospective Patient Advocate-Remote

Clear Choice • Phoenix, AZ

5d • $18 - $21 • Remote

About The Position

ClearChoice Management Services, LLC (CCMS) is seeking remote inside phone sales representatives to serve as the first point of contact for prospective patients in its 100-person inbound and outbound sales and service contact center, The Care Connection Team. Advocates help prospective patients learn about dental implant services and decide whether to take the next step toward a consultation. The role calls for empathetic, consultative sales skills and a commitment to helping patients on their health journey.

The position includes three weeks of initial paid sales training, followed by ongoing training and coaching. Most work is conducted by phone, handling inbound calls and outbound calls to existing leads who have expressed interest; cold calling is not required. The position is fully remote and requires a dedicated, private home workspace, dual monitors, and reliable high-speed internet. Candidates must be located in one of the states listed in the posting.

Candidates need schedule flexibility to work within the contact center's operating hours: Monday–Thursday, 4:30 a.m.–9 p.m. MST; Friday, 4:30 a.m.–8 p.m. MST; and Saturday–Sunday, 8 a.m.–4:30 p.m. MST. Compensation is $17.50–$21.00 per hour depending on experience, with an uncapped monthly bonus program, target bonuses that can increase base compensation by 15%–40%, and a $1.50-per-hour weekend differential.

Requirements

• 1–2 years of consultative sales experience, including overcoming objections, asking open-ended questions, active listening, and building value.
• At least 1 year of experience in a field requiring a high level of empathy.
• 6 months to 1 year of previous remote work experience.
• Intermediate to advanced computer skills and proficiency.
• At least 1 year of call center experience or related experience handling high-volume inbound and outbound calls.
• Experience using scripts or call flows.
• Strong interpersonal skills, including active listening, teamwork, flexibility, empathy, and ability to build connection.
• Ability to build rapport quickly while maintaining control of a conversation.
• Goal-oriented approach and drive for performance.
• Comfort with seeking and receiving coaching and guidance.
• Excellent verbal and written communication skills.
• Self-motivation, drive, and initiative.
• Excellent attention to detail and multitasking skills.
• Ability to work flexibly within the stated business hours.
• Ability to multitask across computer programs and systems in a remote office setting with dual monitors.
• Computer troubleshooting and setup skills.
• Secure, reliable, dedicated high-speed internet capable of supporting business needs; some Wi-Fi providers may not be compatible, and candidates may be asked to provide a screenshot of their network speed.
• A dedicated, private home workspace with minimal distractions and no visibility to the computer screen.
• Must be located in one of the following states: AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, or WY.

Nice To Haves

• Bilingual Spanish-English candidates are strongly needed.
• Experience with Salesforce and G-Suites.

Responsibilities

• Serve as the first point of contact for prospective patients seeking information about dental issues and ClearChoice services.
• Explain the services and how they differ from competitors or alternatives.
• Listen empathetically and assess whether the services may fit each prospective patient's situation.
• Help prospective patients schedule a free consultation and prepare for a successful consultation and evaluation.
• Handle inbound calls and make outbound calls to existing leads who have expressed interest in the services; no cold calling is required.
• Use empathy, compassion, and conviction when communicating with prospective patients.
• Overcome objections confidently and demonstrate expertise.
• Meet or exceed KPIs, understand how to affect results, and seek coaching for continual improvement.
• Represent ClearChoice Core Values: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning.

Benefits

• Medical, dental, and vision benefits.
• Flexible Spending Accounts and Health Savings Accounts.
• 401(k) investment plan with employer match after 12 months of employment.
• Company-paid holidays and paid time off/vacation.
• Three weeks of initial paid training and ongoing training and coaching.
• Uncapped monthly bonus program; target bonuses can increase base compensation by 15%–40%.
• Weekend pay differential of $1.50 per hour.
• Fully remote position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed