Prospective Patient Advocate-Remote

Clear Choice • Orlando, FL

10d • $36,000 - $44,000 • Remote

About The Position

ClearChoice Management Services, LLC (CCMS) is seeking remote Prospective Patient Advocates for its 100-person inbound and outbound Care Connection Team. Advocates serve as the first point of contact for prospective patients exploring dental implant services. The role is suited to empathetic, consultative sales representatives who can explain the services, assess whether they may suit each patient’s situation, and help patients take the next step toward a consultation.

The position involves spending most of the workday on inbound calls and outbound calls to existing leads who have expressed interest; there is no cold calling. New hires receive three weeks of paid initial sales training, followed by ongoing training and coaching. Advocates are expected to meet or exceed KPIs, respond constructively to coaching, and represent ClearChoice’s values of Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning.

This is a fully remote position, currently available to candidates in AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, and WY. Candidates need a private home workspace with minimal distractions and no visibility to their computer screen, dual monitors, computer setup and troubleshooting ability, and secure, reliable high-speed internet. Schedule flexibility is required to work within the business hours listed in the posting: Monday–Thursday, 4:30 a.m.–9 p.m. MST; Friday, 4:30 a.m.–8 p.m. MST; and Saturday–Sunday, 8 a.m.–4:30 p.m. MST. Compensation is $17.50–$21.00 per hour, depending on experience, with an uncapped monthly bonus program, target bonuses that may increase base compensation by 15%–40%, and a $1.50-per-hour weekend pay differential.

Requirements

• 1–2 years of consultative sales experience, including overcoming objections, asking open-ended questions, active listening, and building value.
• At least 1 year of experience in a field requiring a high level of empathy.
• 6 months to 1 year of previous remote-work experience.
• Intermediate to advanced computer skills and proficiency.
• At least 1 year of call center experience or related experience handling high volumes of inbound and outbound calls.
• Experience using scripts or call flows.
• Strong interpersonal skills, including active listening, teamwork, flexibility, empathy, and connection.
• Ability to build rapport quickly while maintaining control of conversations.
• Goal-oriented approach and drive for performance.
• Willingness to seek and receive coaching and guidance.
• Excellent verbal and written communication skills.
• Self-motivation, drive, and initiative.
• Excellent attention to detail and multitasking skills.
• Ability to multitask across computer programs and systems in a remote office setting using dual monitors.
• Computer problem-solving and setup proficiency.
• Secure, reliable, dedicated high-speed internet that supports business needs; some Wi-Fi providers may not be compatible, and candidates may be asked to provide a screenshot of their network speed.
• A dedicated, private home workspace with minimal distractions and no visibility to the computer screen.
• Schedule flexibility to work within the stated business hours, including weekend hours.
• Strong need for bilingual Spanish-English candidates.

Nice To Haves

• Experience with Salesforce and G-Suites.

Responsibilities

• Serve as the first point of contact for prospective patients experiencing dental issues and seeking information about ClearChoice services.
• Explain the services thoroughly and describe how they differ from competitors or alternatives.
• Listen empathetically and assess whether the services may be appropriate for each prospective patient’s situation.
• Help prospective patients schedule a free consultation and prepare for a successful consultation and evaluation.
• Handle inbound calls and make outbound calls to existing leads who have expressed interest; do not make cold calls.
• Communicate with empathy, compassion, and conviction, with the goal of positively impacting prospective patients’ lives.
• Overcome objections confidently and demonstrate expertise in doing so.
• Meet or exceed KPIs, understand how to influence results, and seek coaching for continual improvement.
• Represent ClearChoice’s Core Values: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning.

Benefits

• Medical, dental, and vision benefits.
• Flexible Spending Account and Health Savings Account options.
• 401(k) investment plan with employer match after 12 months of employment.
• Company-paid holidays and paid time off/vacation.
• Three weeks of paid initial sales training and ongoing training and coaching.
• Uncapped monthly bonus program; target bonuses may increase base compensation by 15%–40%.
• Weekend pay differential of $1.50 per hour.
• Fully remote position.
• Supportive culture committed to helping employees change the lives of those served.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed