Patient Scheduling Coordinator Cardiology

Advocate Health • Winston-Salem, NC

3d • $21 - $31 • Onsite

About The Position

The Patient Scheduling Coordinator supports cardiology clinical operations by coordinating patient appointments, testing, procedures, and related administrative and financial activities. The role manages high call volumes and complex schedules across providers and locations while maintaining accuracy, confidentiality, professionalism, and strong customer service in a fast-paced healthcare setting. Occasional travel to outreach clinic locations may be required based on operational needs and staffing support requirements.

The coordinator schedules new and returning patients, determines appointment priority using independent judgment, and coordinates laboratory work, diagnostic testing, inpatient testing, departmental consults, and surgeries. The role communicates with physicians, patients, nurses, outside physicians, laboratories, and other medical center professionals; prepares patient charts; responds to questions and complaints; and accommodates patient needs such as interpreter services. Additional duties include processing transaction editing files, assisting with medical coding and billing, handling insurance authorization tasks, supporting training of less experienced personnel, completing required education and certification, and participating in departmental meetings.

Requirements

• High school diploma or GED equivalent.
• Three years of clerical experience, including six months at the Patient Scheduling Coordinator level or equivalent.
• Complete the certification program and maintain accuracy standards.
• BCLS required within 30 days of hire.
• Proficiency with electronic medical record systems and scheduling platforms.
• Strong computer skills, including Microsoft Office applications.
• Ability to multitask and prioritize effectively in a high-volume healthcare setting.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and professionalism when handling sensitive patient information.
• Demonstrated customer service experience, preferably in healthcare.
• Knowledge of third-party payor requirements and basic ICD-9 and CPT coding, or willingness to complete these courses upon employment.
• Data-entry accuracy of 5000 kph with a 3% or lower error rate.
• Ability to function independently in an intensive clinical setting and perform multiple tasks simultaneously.
• Strong customer service focus.

Nice To Haves

• Experience using IDX, Medipac, and LastWord.
• Experience with managed care or a health insurance company.
• Previous patient scheduling experience in a specialty medical practice.
• Experience using Encompass and other healthcare scheduling systems.
• Strong patient service and customer experience background.
• Proven ability to manage complex provider schedules and appointment coordination.
• Experience working across multiple clinic locations and providers.
• Strong problem-solving skills, attention to detail, and ability to adapt to changing priorities.
• Demonstrated ability to build positive relationships with patients, providers, and interdisciplinary team members.

Responsibilities

• Schedule clinical appointments for new and returning patients using independent judgment and the IDX system, following Clinical Operations standards.
• Coordinate laboratory work and diagnostic testing, anticipating requirements based on patient needs and coordinating with relevant parties.
• Use telephone judgment and patient charts to determine appropriate timeframes for patients to be seen.
• Coordinate among physicians, external physicians, patients, nurses, and outside testing laboratories to ensure tests and paperwork are complete; coordinate departmental consult service as directed.
• Coordinate inpatient testing, including transportation, timing, and test type, using judgment about the seriousness of the patient's condition.
• Ensure patient charts are fully prepared before visits, including chart work-up.
• Answer questions about clinic policies and procedures; help resolve patient issues and complaints, provide customer service, and accommodate special needs such as interpreter services.
• Assist with training less experienced personnel as instructed.
• Process transaction editing system files by obtaining requested information, and perform medical coding as needed to support correct billing.
• Coordinate surgeries, considering timing, instruments, room availability, and physician schedules; obtain precertification, coordinate activities with NCBH as required, and ensure patients have necessary information.
• Perform financial duties, including insurance authorization, encounter form review, medical coding assistance, and answering patient billing questions.
• Complete required educational programs, successfully complete the WFUP Certification Program, and attend and participate in WFUP Clinical Operations departmental meetings.
• Perform other related duties incidental to the work described.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select circumstances, incentive pay for select positions, and opportunity for annual performance-based increases. Eligibility may depend on FTE or employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED