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Medical Practice Call Operator

OMNI Orthopedic and Spine Center•Miami, FL
•Onsite
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About The Position

We are a patient‑focused medical practice committed to delivering compassionate, efficient, and high‑quality care. As the first point of contact for our patients, our call operators play a vital role in creating a positive experience from the very first hello. We are seeking a reliable, professional, and bilingual (English/Spanish) Call Operator to manage incoming calls for our medical practice. This role requires exceptional communication skills, attention to detail, and the ability to support patients with warmth and clarity.

Requirements

  • Bilingual in English and Spanish (required)
  • Excellent verbal communication and customer service skills
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast‑paced environment
  • Comfortable using scheduling software and basic computer applications

Nice To Haves

  • Prior experience in a medical office or call center preferred

Responsibilities

  • Answer and route incoming calls promptly and professionally
  • Schedule, confirm, and update patient appointments
  • Provide general information about the practice, services, and policies
  • Document patient messages accurately and deliver them to the appropriate staff
  • Maintain confidentiality and follow HIPAA guidelines
  • Assist with administrative tasks as needed

Benefits

  • Competitive pay
  • Supportive team environment
  • Opportunities for growth within the practice
  • Training provided for the right candidate
  • Paid Time Off

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

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