Order Management Deliver Operator

Innomotics • Alpharetta, GA

16h • Hybrid

About The Position

Innomotics is seeking an Order & Sales Support Specialist for its Low Voltage IEC Motor product line. Based in Alpharetta, Georgia, the role follows a hybrid schedule and manages orders from receipt through closure. The position involves booking orders in SAP, confirming order details with customers, initiating purchase orders, coordinating project execution, tracking deliverables, and closing orders once requirements are met. The specialist works with Sales, Order Managers, Project Managers, factory teams, customers, suppliers, and affiliates, and receives daily support from the Sales Support Team Lead.

Requirements

• Associate degree, or high school degree with equivalent experience in a similar area.
• Four to eight or more years of experience working in a customer-focused environment.
• SAP experience.
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, and Word.
• Knowledge of standard contract terms and conditions.
• Experience with INCOTERMS.
• Ability to work in a fast-paced environment.
• Excellent time-management skills.
• Strong interpersonal skills.
• Ability to work in a team environment.
• Ability to achieve goals independently and work effectively in groups.
• Flexibility to adapt to changing requirements, schedules, and priorities across multiple projects or assignments.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Monitor the central mailbox for incoming orders and order follow-up for LV IEC Motors.
• Enter new orders into SAP accurately and promptly, and process credit returns to domestic and international Innomotics facilities.
• Arrange part-number creation to facilitate order execution.
• Analyze and process customer comments, answering directly or obtaining support from factory engineering.
• Prepare and offer change orders in accordance with established procedures.
• Maintain and support progress throughout order execution.
• Collaborate with Factory Order and Project Managers on changes to price, schedule, and other details.
• Maintain accurate SAP dates supporting shipment, deliverables, and key performance indicators.
• Track deliverables and communicate clearly and promptly with customers.
• Manage data workflow as it interacts with CRM tools.
• Use CRM tools to communicate directly with internal and external customers, suppliers, and affiliates.
• Integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate, effective solutions for significant parts of solutions.

Benefits

• Competitive compensation based on qualifications.
• Medical, dental, prescription, and vision coverage beginning on the first day of employment.
• Matching 401(k) with immediate employer match.
• Competitive paid time off plan, paid holidays, and floating holidays.
• Career development opportunities.
• Education and tuition reimbursement programs.
• Flexibility to work remotely a few days a week.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree