Order Management Specialist

Janitza • Ashburn, VA

1d • $65,000 - $70,000

About The Position

Janitza LP is seeking an Order Management Specialist to join its growing operations team in Ashburn, Virginia. The role oversees and maintains customer order processing and fulfillment, handles inquiries and order changes, and ensures accurate reporting. Reporting to the Senior Manager of Business Operations, the specialist works with sales, procurement, finance, warehouse, and support teams to provide customer service and maintain smooth, timely order fulfillment. The position is listed as hybrid/on-site and offers a salary of $65,000–$70,000 with a 10% annual bonus.

Requirements

• Experience using ERP or order management systems.
• College degree, technical diploma, or relevant experience.
• Exceptional customer service skills, including the ability to handle inquiries and resolve issues promptly.
• Strong verbal and written communication skills for interacting with customers and colleagues.
• Strong organizational skills and attention to detail.
• Ability to manage time effectively, prioritize tasks, and meet tight deadlines.
• Strong analytical and problem-solving skills, with the ability to approach challenges strategically.
• Ability to thrive in a dynamic environment while maintaining high-quality output.
• Proficiency with Microsoft Office Suite.
• Ability to work effectively in a team environment.

Nice To Haves

• SAP experience.

Responsibilities

• Accurately enter customer orders into the system and verify order details.
• Coordinate with sales teams to ensure customers are properly set up in the system and meet compliance requirements.
• Confirm pricing according to customer and program pricing lists.
• Send customers order acknowledgements and confirmations after orders are entered.
• Collaborate with sales and warehouse teams to optimize order processing and ensure timely delivery.
• Communicate with customers, teams, and vendors to manage issues, resolve challenges, and support smooth order processing and delivery.
• Create, analyze, and distribute daily and weekly reports, monitoring open and in-fulfillment orders.
• Coordinate with procurement to maintain accurate information for appropriate stock levels.
• Work with finance on accounts receivable to support timely invoice payments and send notices for overdue invoices.
• Maintain customer- and order-related data in the ERP system to ensure accuracy, integrity, and consistency.

Benefits

• 10% annual bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed