Order Management Specialist

International Data Group

4d•Hybrid

About The Position

IDC is seeking detail-oriented, self-starting individuals to ensure accurate and timely order processing and positive customer outcomes. The specialist owns orders throughout the order lifecycle, verifies submitted documentation and policy compliance, audits paperwork against system entries, follows up on incomplete or inaccurate orders, and enters verified orders into the regionally assigned ERP system. The role also partners with Sales, Revenue Operations, and other departments to resolve order discrepancies and errors, communicate updates, and manage customer expectations.

Requirements

Bachelor’s degree in Business, Finance, or a related field.
Experience in order management, sales administration, sales finance, or sales operations.
Familiarity with order management software, CRM, and/or ERP systems.
Advanced English level.
Proficiency in MS Office, particularly Excel.
Detail-oriented, analytical, and organized.
Self-starter able to handle multiple tasks.

Nice To Haves

Salesforce experience.
D365 experience.

Responsibilities

Own orders throughout the order lifecycle and ensure timely, accurate processing at each stage.
Review submitted orders for required documentation and compliance with company policies.
Audit orders by comparing paperwork with system entries to identify discrepancies.
Follow up on incomplete or inaccurate orders and obtain missing or corrected information before processing.
Enter verified orders into the regionally assigned ERP system, accurately recording products, quantities, pricing, and customer information.
Partner with Sales, Revenue Operations, and other departments to resolve order-related discrepancies and errors.
Communicate timely issue-resolution updates to stakeholders and appropriately manage customer expectations.