Order Management Specialist

Wipro•Chicago, IL

2d•Onsite

About The Position

Wipro Limited is seeking an Order Management Specialist to support daily operations for fulfillment and inbound support for all products, and to manage VAS projects. This role involves overseeing daily operations for B2B/B2C/B2G/Components, managing daily shipment arrangements, and building knowledge of systems and processes. The specialist will work cross-functionally with internal teams, local 3PRs, and forwarders. Key responsibilities include leading VAS/bundling projects, providing in-country support for global VAS requirements, managing in-region kitting, VAS, bundling, and flashing, and monitoring costs for VAS projects. The role also entails managing daily inbound/outbound issues and resolutions, ensuring smooth shipment processes, and driving Product Information EDI integration. Additionally, the specialist will ensure SKU setup completion, manage daily metrics for 3PRs, and maintain visibility and communication across teams to meet business metrics like OTS and auto-releasing. The ideal candidate will resolve contract issues for delinquent accounts, engage with internal groups, communicate with customers, and drive issue resolution. This role requires exceptional customer service and project management skills, strong communication and writing abilities, technical aptitude, and a proactive approach to process enhancement. The candidate must be comfortable making outbound calls, managing multiple tasks efficiently, possess excellent judgment, and work productively in a fast-paced, team-oriented environment. Prior sales experience is a must. The role also involves requirement analysis and documentation, creation of test cases, test data and environment setup, test execution, and result analysis, including defect logging and reporting.

Requirements

Exceptional customer service skills.
Exceptional project management skills.
Confident and polished communicator and writer.
Technical aptitude.
Self starter willing to suggest change to enhance current processes.
Comfortable in conducting outbound calls to customers.
Ability to move contract issues and resolutions forward.
Demonstrated ability to manage multiple tasks efficiently.
Excellent judgment.
Ability to work productively in a fast-paced, team-oriented environment.
Prior sales experience is a must.
Product Testing skills.
3-5 Years of experience.

Responsibilities

Support daily operations for fulfillment and inbound support for all products.
Manage VAS projects.
Oversee daily operations for B2B/B2C/B2G/Components with direct oversight into status, process, and operations.
Manage daily shipment arrangements for all products.
Build knowledge of systems and processes to lead the whole process.
Work cross-functionally with internal teams as well as local 3PRs and forwarders.
Lead VAS/bundling projects.
Provide in-country support for global VAS requirements and communicate them broadly across key global stakeholders.
Take lead for all in-region kitting, VAS, bundling, and any flashing needed.
Manage 3PRs in the VAS process and progress, and monitor costs to each project.
Manage daily inbound/outbound issues/resolutions.
Ensure the process of inbound/outbound shipments are smooth and solve any ad-hoc issues/problems.
Drive Product Information EDI integration for the selected warehousing provider.
Ensure SKU setup completion to prepare for launch schedules.
Day-to-day management of metrics for 3PRs.
Resolve contract issues in relation to delinquent accounts.
Engage and coordinate with internal groups.
Communicate with customers to identify potential issues.
Drive resolution of issues through to completion.
Create technical requirement documents basis the inputs received from clients through discussions and demos.
Create test cases basis the functional requirements ensuring test coverage across multiple modules.
Create data validation scenarios and set up test environment in collaboration with the client stakeholder.
Execute functional and regression testing to identify defects and document the result of the test cases.
Prepare test evidence and test review documents.
Log and update the defect status in the test management tool.