Order Management Coordinator

Rehlko•Kohler, WI

8d•Hybrid

About The Position

The Order Management Coordinator serves as a liaison between Rehlko, distributors, and customers, providing customer service and supporting the end-to-end order-to-cash process. The role manages customer orders from quotation and entry through shipment and post-sale support, ensuring accurate and timely fulfillment, effective communication, and compliance with established policies and procedures. The coordinator works with Sales, Finance, Logistics, Customer Service, and other teams to coordinate fulfillment, resolve issues, maintain customer and order information, and meet service-level expectations. The position also contributes to operational excellence through audits, process improvements, and support for onboarding and training. This is a hybrid position based at 200 Twin Oaks Road, Kohler, Wisconsin, with work in the office three days per week: Tuesday, Wednesday, and Thursday. Applicants must be authorized to work in the United States without requiring new or transferred visa sponsorship now or in the future.

Requirements

Bachelor’s degree in business administration, Supply Chain Management, Logistics, Operations, Finance, or a related field, or equivalent experience; 3–5 years of order management/SAP work experience may be considered.
Hands-on SAP experience, preferably with Sales and Distribution (SD) and order-to-cash processes.
Experience managing the end-to-end customer order lifecycle, including quotation, order entry, backlog management, shipment coordination, order auditing, discrepancy resolution, and post-sale support.
Ability to analyze and resolve order-related issues, including pricing discrepancies, delivery delays, order holds, system errors, and documentation issues.
Experience with order audits, freight audits, data validation, and reconciliation to ensure accuracy and compliance.
Proficiency in Microsoft Excel for reporting, reconciliation, data analysis, and order-related tracking.
Experience working across multiple business systems; SAP, Salesforce, and platforms such as Smartsheet are preferred.
Strong written and verbal communication skills for interacting with customers, distributors, and cross-functional stakeholders.
Ability to manage multiple accounts, competing priorities, and time-sensitive customer requirements in a fast-paced environment.
Strong organizational skills, attention to detail, accuracy, and commitment to customer service.
Ability to work independently and collaborate effectively with cross-functional teams.
Strong analytical and problem-solving skills, including identifying root causes, resolving issues, and recommending process improvements.

Nice To Haves

Experience training, mentoring, or supporting the onboarding of team members.

Responsibilities

Create customer quotations in SAP and convert approved quotations into accurate sales orders as required.
Process and manage customer purchase orders in SAP, ensuring accurate pricing, payment terms, delivery requirements, and compliance with Sales Administration policies and procedures.
Create and manage outbound deliveries and shipments in SAP to meet service-level expectations and customer delivery requirements.
Monitor order backlog, order status, and aged orders; identify and resolve routine holds, delays, discrepancies, and other issues affecting shipment or order closure.
Obtain and evaluate freight quotations and apply freight charges to SAP sales orders according to rates, contracts, and internal policies.
Conduct routine freight audits to identify discrepancies, validate charges, and support accurate billing and cost management.
Maintain accurate customer, order, shipment, and account information across SAP, Salesforce, Smartsheet, Microsoft Access, and other applicable systems.
Maintain customer master data, shipping instructions, Incoterms, export compliance information, and customer-specific delivery requirements.
Support post-sale activities, including invoice discrepancy resolution, product returns, freight damage claims, short-shipment investigations, and other customer issues.
Conduct order audits to ensure accuracy, compliance, and adherence to processes and documentation standards, including reviewing orders processed by new Service Center associates.
Provide backup support for assigned secondary accounts to ensure continuity of customer service and order management.
Follow Sales Administration policies and procedures regarding pricing, order entry, modifications, cancellations, documentation, and customer account management.
Under the guidance of the Senior Sales Coordinator, route progress payments accurately and support account reconciliation as required.
Collaborate with Sales, Finance, Logistics, Customer Service, and other internal stakeholders to resolve order, shipment, billing, and customer service issues.
Identify process gaps, recurring customer concerns, and operational inefficiencies, and contribute to improvement initiatives.
Support onboarding, training, and knowledge transfer for new Sales Coordinators and other team members as assigned.
Communicate with customers, distributors, and internal stakeholders in a timely, accurate, and proactive manner.
Perform other related duties and responsibilities as assigned.