Order Management

Innova Solutions•Rochester, NY

1d•Onsite

About The Position

Innova Solutions is hiring an Order Management Support professional for a client in Rochester, New York. This is an onsite, full-time contract role for 6–12 months, with the possibility of conversion to a direct position. The role supports quoting, proposal efforts, order entry, and fulfillment coordination. Candidates must be eligible to work on a W-2 basis; 1099 and Corp-to-Corp arrangements are not considered.

Requirements

Bachelor’s degree and at least 2 years of related experience; or a graduate degree or equivalent and 0–2 years of related experience; or at least 6 years of related experience in lieu of a degree.
Must be eligible to be engaged on a W-2 basis; 1099 contractors and Corp-to-Corp arrangements will not be considered.

Nice To Haves

Experience with CRM and Oracle.
Customer service skills and experience.
Experience with Word, Excel, and Adobe Acrobat Pro.
Strong written, oral, and organizational skills.
Ability to work effectively within a team and across multiple teams simultaneously.
Excellent organization skills and attention to detail.
Customer focus and courtesy amid frequent interruptions.
Good communication skills, commitment to quality, strong interpersonal skills, flexibility, and adaptability.
Professionalism, accessibility, flexibility to meet changing business needs, and a team-player approach.
Ability to interact with all levels of management and maintain confidentiality.

Responsibilities

Provide accurate and timely quotes, responses, and pro formas for requests for quotation (RFQs).
Review quotes for accuracy, pricing, and lead time.
Assist program management with large RFQs and proposal efforts.
Obtain factory delivery quotes before orders are placed.
Enter prospects into the CRM system and maintain equipment configuration and quantity information in the CRM system.
Book orders accurately and promptly in the Oracle ERP system to drive product demand and fulfill program requirements.
Maintain accurate, complete, and traceable order-booking records to support quarterly financial audits.
Ensure Operations can fulfill DPAS/government-rated orders on time and communicate delays to customers.
Ensure Operations and Security can ship Type-1 equipment without delays.