Order Management and Fulfillment Coordinator

Carrier•Charlotte, NC

3d•$79,000 - $158,000

About The Position

The Order Management and Fulfillment Coordinator leads site order management by aligning SIOP, Sales, and factory operations to deliver customer commitments. The role drives cross-functional collaboration, resolves delivery exceptions, and maintains accurate backlog, on-time delivery (OTD), and revenue reporting. It builds partnerships across teams and sites to achieve shared business objectives. The position develops materials-planning and SIOP strategies, standardized processes, demand indicators, and data linkages. It works with product development, Sales, Marketing, and manufacturing operations to develop forecasts, plan capacity, and align production volumes with business forecasts, inventory, customer orders, and capacity parameters. The role also identifies technologies to improve planning capabilities, sustainability, and reliability, tracks metrics, and develops processes to improve supply capabilities and SIOP performance. The role aligns orders with capacity and material availability, coordinates across Sales, Planning, Materials, and Operations to resolve constraints and holds, and protects customer commitments. It leads daily OTD and past-due reviews, coordinates recovery plans, and drives actions to completion. It owns site OTD and backlog reviews and partners with Finance and other teams to track revenue, identify risks, and pursue recovery opportunities. It maintains accurate master reports, commitment dates, and reason codes, and supports automation, standardization, and site improvement initiatives.

Requirements

Bachelor’s degree.
3+ years of experience working with Excel and Project Management.

Nice To Haves

Ability to analyze OTD, past-due backlog, and revenue variances, identify root causes, and drive corrective actions.
Experience leading cross-functional reviews, establishing clear ownership, and following actions through to resolution.
Experience managing manufacturing orders, backlog, and delivery commitments.
Working knowledge of SIOP, capacity planning, material availability, and order scheduling.
Ability to maintain accurate order, shipment, invoice, and commitment-date data.
Ability to work effectively across functions, sites, and organizational levels.
Strong communication, relationship-building, and problem-solving skills.
Proactive, team-oriented approach focused on shared goals, transparency, and accountability.

Responsibilities

Develop strategies and standardized processes for materials planning and SIOP.
Develop indicators to provide visibility into short- and long-term market trends and demand.
Identify appropriate demand streams and establish data relationship linkages.
Work with product development leaders and Sales and Marketing teams to develop demand forecasts.
Plan capacity and fulfillment demand with plant manufacturing operations.
Develop monthly production volume plans with the manufacturing team using business forecasts, inventory position, actual customer orders, and capacity parameters.
Identify and develop technologies to improve materials-planning and SIOP capability, sustainability, and reliability.
Track metrics to drive results and continuous improvement.
Develop processes and plans to improve supply capabilities, with clear metrics for measuring SIOP process-improvement progress.
Align orders with capacity and material availability and coordinate across Sales, Planning, Materials, and Operations to resolve constraints, clear holds, and protect customer commitments.
Lead daily OTD and past-due reviews, align stakeholders on recovery plans, and drive actions to closure with ownership and accountability.
Own site OTD and backlog reviews; partner with Finance and cross-functional teams to track revenue, identify risks, and drive recovery opportunities.
Maintain accurate master reports, commitment dates, and reason codes.
Support automation, standardization, and site improvement initiatives in collaboration with other teams.