Functional Analyst- Order to Cash / Order Management & Fulfillment

NetApp, Inc.•Durham, NC

2d•$147,900 - $220,000

About The Position

The Functional Analyst supports, configures, and optimizes Oracle ERP Cloud functional solutions in the Order to Cash (O2C) domain, with a focus on Order Management and Order Fulfillment. The role partners with business stakeholders to gather requirements and translate them into functional designs, configure Oracle Cloud modules, define business rules, and maintain end-to-end O2C process integrity. It evaluates business processes, identifies gaps and opportunities for improvement, prepares functional specifications, supports data conversion and implementation activities, and drives user acceptance testing. The analyst also recommends changes to processes, configuration standards, and operating procedures, and trains end users during rollouts and post-go-live support. Assignments are regular, semi-structured, and moderately scoped. The analyst exercises judgment within defined procedures and practices, works primarily with a direct Lead/Manager and functional or business teams, and collaborates with technical peers on specifications, testing, and issue resolution. Assignments receive regular review and detailed direction from the manager. The role requires a bachelor's degree in Business Administration, Supply Chain Management, Information Systems, or equivalent, and 10 to 15 years of related experience in Oracle ERP functional roles focused on Order Management or Order to Cash. The target salary range is USD 147,900–220,000 in on-target earnings, consisting of base salary and potential commission when performance targets are achieved. Final compensation may vary based on location, qualifications, experience, and education. Benefits may include health and life insurance, retirement or pension plans, paid time off, leave options, employee stock purchase plan, and/or restricted stock units, subject to regional variation and local policies.

Requirements

Minimum 6 years of experience in Oracle ERP Cloud implementations in a functional capacity.
10 to 15 years of related experience in Oracle ERP functional roles focused on Order Management or Order to Cash.
Bachelor's degree in Business Administration, Supply Chain Management, Information Systems, or equivalent.
Working knowledge of Oracle ERP Cloud from a functional and business-process perspective, including module configuration, business-rule setup, and end-to-end O2C flows.
Functional proficiency with Oracle Cloud Functional Setup Manager (FSM), Manage Order Management Orchestration, DOO Orchestration Process Definitions, Pricing Administration, Holds Management, Fulfillment Policies, Shipping Execution, Scheduled Processes, OTBI/BI Publisher for functional reporting, and Application Composer/Page Composer for lightweight personalizations.
Deep functional understanding of O2C processes, including sales order capture, validation and booking; order orchestration and fulfillment; fulfillment lines, orchestration steps and holds; DOO processing constraints, scheduling and supply orchestration; shipping execution; invoicing hand-off and Accounts Receivable integration; returns and credit memo workflows; and pricing strategies.
Proficiency in two or more Oracle ERP Cloud application modules: Order Management, Inventory Management, Pricing, Shipping/Logistics, Receivables, Global Order Promising (GOP), or Product Hub as it relates to item setup for O2C.
Good understanding of ERP Cloud implementations involving Supply Chain Management, particularly Order Management and Fulfillment.
Familiarity with O2C integration touchpoints, including interactions with Inventory, Procurement for drop-ship or back-to-back processes, Pricing, Shipping, Receivables, and downstream financial modules.
Working knowledge of data migration and conversion using O2C-related FBDI templates for sales orders, items, pricing, and customer data.
Good oral and written communication skills.
Good analytical, problem-solving, negotiation, task management, and organizational skills.
Working knowledge of enterprise application implementation methodology and project life cycle.
Solid understanding of end-to-end O2C business metrics, KPIs, and reporting requirements.
Ability to work collaboratively with functional analysts, technical developers, and cross-functional peers to support project deadlines.
Ability to handle multiple tasks concurrently.

Responsibilities

Gather and document business requirements from stakeholders and translate them into functional design documents and configuration workbooks.
Configure and test Oracle Cloud Order Management, Fulfillment, and related O2C modules according to approved designs.
Prepare functional specifications for required extensions, integrations, or reports and collaborate with technical team members on development.
Support and execute system integration testing (SIT) and user acceptance testing (UAT), including assisting business users during UAT.
Identify semi-routine problems in O2C processes, generate possible solutions, and escalate complex issues with recommended options.
Assist with data conversion and migration, including validating FBDI loads for orders, items, customers, and pricing.
Assess quarterly Oracle Cloud updates by reviewing release notes for O2C impacts, testing new features, and recommending adoption.
Prepare end-user training materials and deliver training during implementation and post-go-live.
Recommend changes to business processes, configuration standards, and operational procedures.
Collaborate with the manager, functional and business teams, technical peers, and cross-functional project colleagues.