Order Management Manager

Stampli•Austin, TX

3d•Hybrid

About The Position

As Stampli’s Order Management Manager, you will lead the Order Management function across the Order-to-Cash lifecycle. You will manage the Closed Won process, customer entitlements, portal setup, manual adjustments, and data management across multiple tools and systems. You will ensure that only fully executed and complete transactions are recorded as Closed Won and that accurate, complete information is carried across systems to maintain customer entitlements. This is Stampli’s first full-time Order Management headcount. You will take over work currently distributed across team members and establish a more focused, precise, and industry-standard process. You will work closely with Deal Desk, RevOps, Finance, AI Operations, Business Applications, Systems Administrators, and Sales Leaders to improve workflows, introduce safeguards, systematize operations, and increase automation and efficiency. You will manage an organized work queue, address problems upstream where possible, and help the function scale. The role is based in Stampli’s Austin, Texas office three days per week—Tuesday, Wednesday, and Thursday—with the option to work remotely for the remainder of the week.

Requirements

At least 5 years of experience in Order Management, Deal Desk, or similar functions supporting the Quote-to-Cash and Order-to-Cash lifecycle.
Fluency in order operations and the ability to distill complex processes into actionable tasks.
High attention to detail.
Ability to manage ticket SLAs tightly.
Process improvement expertise and an interest in reworking and improving existing workflows.
Strong organizational skills, documentation skills, and process adherence.
Natural curiosity about how teams work, systems function, and data flows.
Ability to collaborate naturally with cross-functional partners.
Ability to work from the Austin, Texas office Tuesday, Wednesday, and Thursday, with remote work for the remainder of the week.

Responsibilities

Manage the close process for all deal types, including new, expansion, renewal, contraction, and churn deals.
Verify the accuracy and completeness of deal elements before recording a deal as Closed Won.
Manage post-close edits as needed.
Manage customer entitlements using Stampli’s back-end administration tools, including creating customer accounts, maintaining product entitlement details, and issuing payment links.
Overhaul the existing Closed Won process and collaborate with Systems Administrators and Sales Leaders to implement upstream safeguards and data requirements.
Partner with Finance to improve how data used for financial reporting and commission payments is organized and entered during the Closed Won process.
Implement and optimize a ticketing system for managing work, with a focus on automatically triggering tickets where possible and enforcing use of the system.
Use ticket data to identify and propose process improvements and automation opportunities.
Cross-train with Deal Desk and provide flexible coverage, especially during end-of-month, end-of-quarter, and other peak periods.
Build and maintain detailed process documentation for supported workflows.
Maintain 99%+ accuracy on processed tickets and establish checks and balances to verify required steps before ticket closure.
Work with AI Operations to explore self-auditing and automation of mechanical process steps.