Manager, Order Management

Proofpoint•Draper, UT

1d•$83,600 - $174,900•Hybrid

About The Position

The Manager, Order Management leads and scales the Order Management function, ensuring accurate, compliant, and efficient execution of the Quote-to-Cash (Q2C) process. The role provides strategic and people leadership, oversees daily operations, develops talent, optimizes processes, and supports business growth. The manager partners with Sales, Finance, Legal, Revenue, Operations, and Customer Success leaders to implement scalable solutions, improve customer experience, and advance continuous process transformation. The role also drives cross-functional initiatives, automation opportunities, and a high-performing team culture focused on accountability, innovation, and business outcomes. This is a hybrid role based in Proofpoint’s Draper, Utah office, with four days per week in the office.

Requirements

At least 5 years of leadership experience, including managing managers, supervisors, or large operational teams in Order Management, Revenue Operations, or a related function.
Proven success leading teams in a fast-paced, high-growth technology or SaaS environment.
Deep understanding of Quote-to-Cash, Order Management, contract lifecycle management, revenue considerations, and operational controls.
Demonstrated ability to lead organizational change and influence cross-functional stakeholders at multiple levels.
Strong analytical, problem-solving, and decision-making skills, including the ability to translate data into actionable business insights.
Experience managing operational KPIs, workforce planning, forecasting, and resource allocation.
Excellent communication, executive presentation, and stakeholder management skills.
Ability to balance strategic initiatives with operational execution.
Bachelor’s degree in Business, Finance, Management, or a related field.
Ability to work in the Draper, Utah office four days per week.

Nice To Haves

Experience with Salesforce, D365, and related enterprise business systems and process automation platforms.
Advanced degree.

Responsibilities

Lead, coach, and develop Order Management professionals and supervisors, fostering accountability, collaboration, and continuous improvement.
Build organizational capability through talent development, succession planning, performance management, and employee engagement initiatives.
Set goals, performance expectations, and development plans aligned with departmental and company objectives.
Drive workforce planning and organizational readiness to support business growth and changing operational needs.
Own end-to-end Order Management operations, ensuring accuracy, compliance, productivity, and customer satisfaction.
Ensure timely order processing in line with company policies, contractual obligations, and month-end and quarter-end deadlines.
Serve as a senior escalation point for complex order, contract, revenue, and fulfillment issues requiring cross-functional coordination and executive visibility.
Maintain internal controls, audit readiness, SOX compliance, and adherence to regulatory and corporate governance requirements.
Identify and lead initiatives to improve efficiency, scalability, automation, and operational effectiveness across the Q2C lifecycle.
Partner with business and technology teams to implement system enhancements and adoption of effective Order Management processes.
Use continuous improvement methods and data-driven insights to eliminate bottlenecks and improve operational performance.
Evaluate workflows and organizational structures for alignment with business priorities and growth objectives.
Build partnerships with Sales, Finance, Revenue, Legal, Customer Success, and Operations leaders to resolve challenges and deliver business outcomes.
Influence strategic decisions affecting Order Management and broader Q2C processes.
Represent Order Management in leadership forums, transformation programs, and business planning activities.
Support mergers, acquisitions, product launches, geographic expansion, and other strategic company initiatives as needed.
Establish, monitor, and report operational and business performance metrics.
Analyze trends, risks, and opportunities to improve service levels, productivity, quality, and employee performance.
Develop executive-level reporting and recommendations to support decisions and organizational priorities.
Keep documentation, SOPs, policies, and knowledge-management assets current and scalable.