Manager, Order Management Excellence

Timex Group•Shelton, CT

1d•$85,800 - $126,900•Hybrid

About The Position

The Manager, Order Management Excellence focuses on reducing manual workload and automating Order-to-Cash (O2C) routines while building synchronized processes and scalable planning capabilities. The role uses technology, analytics, continuous improvement, and change management to partner across Supply Chain, Manufacturing, Procurement, IT, Finance, and Commercial. Its goals include improving order execution performance, including fill rate and OTIF, fulfillment execution, planning maturity, and digital transformation. The position assesses reporting and data flows, removes non-value-added work, and improves data structure, transparency, accuracy, operational standards, and decision-making. It identifies gaps and inefficiencies in O2C execution and designs automation using existing planning systems and tools such as Power BI, advanced Excel, and AI, in collaboration with IT and project teams. The manager serves as a subject matter expert, provides technical support to order management teams, and trains them on new tools. The role is hybrid, with two days per week onsite at the Shelton, Connecticut office; remote candidates will not be considered.

Requirements

Bachelor’s degree in Supply Chain, Business, Economics, or a related field.
At least 5 years of relevant experience in supply chain, order management, data science, or project management roles.
Broad knowledge of O2C functions and processes, including S&OP/S&OE, Order Management, and Inventory Management.
Knowledge of ERP platforms such as Oracle, EDI transactions, reporting tools, and planning systems such as Logility.
Proficiency in MS Office, especially advanced Excel, SQL, and Python.
Experience in performance management, governance, and reporting.
Strong written and verbal communication skills.
Strong analytical skills and the ability to simplify complex information into clear concepts and logic.
Excellent problem-solving skills.
Demonstrated ability to drive change by influencing others.
Ability to bring structure to ambiguity and turn ideas into well-formed, governed initiatives.
Bias toward action, experimentation, and continuous learning.
Results-oriented approach and recognition that maturity improvement is a continuous process.

Nice To Haves

MBA or master’s degree.
Relevant experience in CPG, apparel, or jewelry industries.
APICS certification (CPIM, CSCP, or CPF), Lean Six Sigma certification, or Project Management certification.
Experience applying AI to automate processes.

Responsibilities

Analyze existing processes, data sources, and information in line with department priorities and projects, and develop technical solutions to improve efficiency and address gaps.
Understand the business needs behind reporting and planning tools; identify opportunities to automate and improve data and outputs; execute approved automation while ensuring transitions do not disrupt core processes.
Develop and implement appropriate KPIs and metrics, including metrics involving complex issues.
Collaborate with senior internal and external personnel, sharing knowledge with the team.
Resolve complex technical issues and provide on-demand support to the organization in scope.
Recommend process improvements to leadership and assist in driving change.
Improve communication between Supply Chain and Commercial through better data visibility and automated information flow.
Ensure O2C routines are coherent and governed, maintain documentation, and provide regular training and upskilling for the Order Management organization.
Explore existing system capabilities and teach teams how to use them.
Manage potential adoption roadblocks and mitigate risks through change management.
Support development and governance of allocation and prioritization processes to improve OTIF performance, revenue attainment, and customer satisfaction.
Represent Order Management in transformation workshops and governance reviews.