Order Management Manager

Stampli • Austin, TX

7h • Hybrid

About The Position

As Stampli’s Order Management Manager, you will lead the Order Management function across the Order-to-Cash lifecycle. You will manage the Closed Won process, customer entitlements, portal setup, manual adjustments, and data management across multiple tools and systems. You will ensure that only fully executed and complete transactions are recorded as Closed Won and that accurate, complete information is maintained across systems so customer entitlements remain correct.

You will work closely with Deal Desk, RevOps, Finance, AI Operations, and Business Applications to establish a well-run, scalable process, automate work where possible, maintain an organized queue, and address issues upstream. As Stampli’s first full-time Order Management hire, you will take over work currently distributed among team members and help transform the existing process into a precise, focused, industry-standard operation. This role offers the opportunity to deliver process improvements and return capacity to teams currently performing this work.

The role is based out of Stampli’s Austin, Texas office three days per week, with the option to work remotely for the remainder of the week.

Requirements

• At least 5 years of experience in Order Management, Deal Desk, or a similar function supporting the Quote-to-Cash and Order-to-Cash lifecycle.
• Fluency in order operations and the ability to translate complex processes into actionable tasks.
• High attention to detail.
• Ability to manage ticket service-level agreements closely.
• Expertise in process improvement and an interest in improving existing workflows.
• Strong organizational skills, documentation skills, and process adherence.
• Curiosity about how teams work, systems function, and data flows.
• Ability to collaborate naturally with cross-functional partners.

Responsibilities

• Manage the Close process for all deal types, including new, expansion, renewal, contraction, and churn deals; verify deal elements are accurate and complete before marking a transaction Closed Won; and manage necessary post-Close edits.
• Manage customer entitlements in Stampli’s back-end administration tools, including creating customer accounts, maintaining product entitlement details, and issuing payment links.
• Overhaul the existing Closed Won process and collaborate with systems administrators and sales leaders to implement upstream safeguards and data requirements.
• Partner with Finance to improve the organization and entry of data used for financial reporting and commission payments during the Closed Won process.
• Implement and optimize a ticketing system for managing work, enable automatic ticket creation where possible, enforce ticketing-system compliance, and use ticket data to identify process improvements and automation opportunities.
• Cross-train with Deal Desk and provide flexible coverage to reduce single points of failure, particularly during month-end, quarter-end, and other peak periods.
• Build and maintain detailed process documentation for supported workflows.
• Maintain 99%+ accuracy on processed tickets, uphold quality and inspection standards, implement checks and balances before closing tickets, and work with AI Operations to support self-auditing and automation of mechanical process steps.

Benefits

• Stock options.
• Full medical, dental, and vision insurance.
• 401(k) with employer match.
• Access to AI tools, including ChatGPT Enterprise.
• Opportunities and development for career and personal growth.
• Support from experienced leadership.
• An open-concept, modern workspace within an inclusive and dynamic scale-up culture.
• Flexible work arrangement: work from the Austin office Tuesday through Thursday and remotely for the remainder of the week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed