Manager, Order Management Excellence

TIMEX GROUP USA INC•Shelton, CT

3d•$85,800 - $126,900•Hybrid

About The Position

Timex Group USA is seeking a Manager, Order Management Excellence to improve order execution performance, fulfillment execution, planning maturity, and digital transformation. The role focuses on reducing manual workload and automating Order-to-Cash (O2C) routines while building synchronized processes and scalable planning capabilities through technology, analytics, continuous improvement, and change management. The position partners across Supply Chain, Manufacturing, Procurement, IT, Finance, and Commercial. It is hybrid and requires two days per week onsite at the Shelton, Connecticut office; remote candidates will not be considered. The manager will assess reporting and data flows, remove non-value-added work, and streamline data structures to improve transparency, accuracy, operational standards, and decision-making. They will identify O2C execution gaps and design and implement automation using existing planning systems and tools such as Power BI, advanced Excel, and AI in collaboration with IT and project teams. They will also serve as a subject matter expert, provide technical support to order management teams, and train them on new tools and processes. The role requires a bachelor’s degree in Supply Chain, Business, Economics, or a related field, and at least five years of relevant experience. A master’s degree or MBA and relevant professional certifications are a plus. The stated salary range is $85,800 to $126,900.

Requirements

Bachelor’s degree in Supply Chain, Business, Economics, or a related field.
At least 5 years of relevant experience in supply chain, order management, data science, or project management roles.
Broad knowledge of O2C functions and processes, including S&OP/S&OE, Order Management, and Inventory Management.
Knowledge of ERP platforms, including Oracle; EDI transactions; reporting tools; and planning systems such as Logility.
Proficiency in Microsoft Office, with a focus on advanced Excel, SQL, and Python.
Experience in performance management, governance, and reporting.
Strong written and verbal communication skills.
Strong analytical skills and ability to simplify complexity into clear concepts and logic.
Excellent problem-solving skills.
Demonstrated ability to drive change by influencing others.
Comfort bringing structure to ambiguity and turning ideas into well-formed, governed initiatives.
Bias toward action, experimentation, and continuous learning.
Results orientation and recognition that maturity improvement is an ongoing process.
Ability to use communication tools including PowerPoint, Outlook, and Word, and apply AI to automate.

Nice To Haves

MBA or master’s degree.
Experience in CPG, apparel, or jewelry industries.
APICS certification (CPIM, CSCP, or CPF), Lean Six Sigma certification, or Project Management certification.

Responsibilities

Analyze existing processes, data sources, and information in alignment with departmental priorities and projects, and develop technical solutions to improve efficiency and address gaps.
Understand the business needs behind reporting and planning tools; identify and execute approved automation and efficiency improvements while ensuring transitions do not disrupt core processes.
Develop and implement appropriate KPIs and metrics, including metrics involving complex issues.
Collaborate with senior internal and external personnel, sharing expertise and knowledge with the team.
Resolve complex technical issues and provide on-demand support to the organization in scope.
Recommend process improvements to leadership and assist with driving change.
Improve communication between Supply Chain and Commercial teams by replacing touchpoints with better data visibility and automated information flow.
Ensure O2C routines, governance standards, and documentation are coherent; provide regular training and upskilling for the Order Management organization, including instruction on existing system capabilities.
Proactively manage adoption roadblocks through change management and risk mitigation.
Support the development and governance of allocation and prioritization processes to improve OTIF performance, revenue attainment, and customer satisfaction.
Represent Order Management in transformation workshops and governance reviews.
Assess reporting and data flows, remove non-value-added work, and streamline data structures to improve transparency and data accuracy.
Identify O2C execution process gaps and design automation using planning systems, Power BI, advanced Excel, and AI in collaboration with IT and project teams.
Serve as a subject matter expert, provide technical support to order management teams, and train them to use newly implemented tools.