Manager, Order Management
About The Position
The Manager, Order Management leads and scales the Order Management function, ensuring accurate, compliant, and efficient execution of the Quote-to-Cash (Q2C) process while driving operational excellence. The role provides strategic and people leadership, oversees daily operations, develops talent, optimizes processes, and supports business growth. It partners with Sales, Finance, Legal, Revenue, Operations, and Customer Success leaders to implement scalable solutions, improve customer experience, and drive continuous process transformation. The manager is expected to influence cross-functional initiatives, identify automation opportunities, and build a high-performing team culture focused on accountability, innovation, and business outcomes. This is a hybrid role based in Proofpoint’s Draper, Utah office, with an in-office schedule of four days per week. The role leads Order Management operations, maintains governance and controls, addresses complex escalations, drives process and system improvements, represents the function in cross-functional and leadership initiatives, and establishes operational metrics and reporting.
Requirements
- At least 5 years of leadership experience, including managing managers, supervisors, or large operational teams in Order Management, Revenue Operations, or a related function.
- Proven success leading teams in a fast-paced, high-growth technology or SaaS environment.
- Deep understanding of Quote-to-Cash (Q2C), Order Management, contract lifecycle management, revenue considerations, and operational controls.
- Strong knowledge of enterprise business systems and process automation tools.
- Demonstrated ability to lead organizational change and influence cross-functional stakeholders at multiple levels.
- Strong analytical, problem-solving, and decision-making skills, including the ability to translate data into actionable business insights.
- Experience managing operational KPIs, workforce planning, forecasting, and resource allocation.
- Excellent communication, executive presentation, and stakeholder management skills.
- Ability to balance strategic initiatives with operational execution.
- Bachelor’s degree in Business, Finance, Management, or a related field.
Nice To Haves
- Experience with Salesforce, D365, and related platforms.
- Advanced degree.
Responsibilities
- Lead, coach, and develop Order Management professionals and supervisors, fostering accountability, collaboration, and continuous improvement.
- Build organizational capability through talent development, succession planning, performance management, and employee engagement initiatives.
- Establish goals, performance expectations, and development plans aligned with departmental and company objectives.
- Drive workforce planning and organizational readiness to support business growth and changing operational requirements.
- Own end-to-end Order Management operations, ensuring accuracy, compliance, productivity, and customer satisfaction.
- Ensure timely order processing in accordance with company policies, contractual obligations, and month-end and quarter-end deadlines.
- Serve as a senior escalation point for complex order, contract, revenue, and fulfillment issues requiring cross-functional coordination and executive visibility.
- Maintain internal controls, audit readiness, SOX compliance, and adherence to regulatory and corporate governance requirements.
- Identify and lead initiatives to improve efficiency, scalability, automation, and effectiveness across the Q2C lifecycle.
- Partner with business and technology teams to implement system enhancements and promote adoption of best-in-class Order Management processes.
- Champion continuous improvement methodologies and use data-driven insights to eliminate bottlenecks and improve operational performance.
- Evaluate workflows and organizational structures for alignment with business priorities and growth objectives.
- Build partnerships with Sales, Finance, Revenue, Legal, Customer Success, and Operations leaders to resolve challenges and deliver business outcomes.
- Influence strategic decisions affecting Order Management and broader Q2C processes.
- Represent Order Management in leadership forums, transformation programs, and business planning activities.
- Support mergers, acquisitions, new product launches, geographic expansion, and other strategic company initiatives as needed.
- Establish, monitor, and report key operational and business performance metrics.
- Analyze trends, risks, and opportunities to improve service levels, productivity, quality, and employee performance.
- Develop executive-level reporting and recommendations to support decision-making and organizational priorities.
- Keep documentation, SOPs, policies, and knowledge management assets current and scalable.
Benefits
- Competitive compensation.
- Comprehensive benefits.
- Flexible work environment.
- Annual wellness and community outreach days.
- Recognition for contributions.
- Global collaboration and networking opportunities.
- Flexible time off.
- Comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year.
- Three-week Work from Anywhere option.
- Role may be eligible for variable compensation and/or equity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
