Manager – Order Management-2

Samsung Electronics•Plano, TX

About The Position

The Manager – Order Management is responsible for the complete lifecycle of order management and fulfillment for an assigned portfolio of accounts. The role ensures orders comply with Samsung Electronics’ policies, programs, and Master Purchase Agreements, and are received and entered into Samsung systems according to standard processes. It manages orders from initial entry through billing for applicable sales and return orders, resolving issues that could interrupt order flow. The position coordinates with internal and external stakeholders, manages order management staff (indirect and/or FTE employees), and is accountable for KPIs and SLAs within the assigned portfolio. It also handles price discrepancy resolution and order-related price adjustment claims, leads integrations and testing for EDI, SPACE, and other interfaces, and works continually with teams and customers to improve processes, integrations, and end-to-end performance. The manager explains order fulfillment policies, processes, and systems, and keeps leadership informed about daily operations, issues, and escalations.

Requirements

Bachelor’s degree in a related business field.
At least 7 years of order management and operations experience in a related business field.
Experience using an ERP system daily; SAP is preferred.
EDI experience related to order processing and transactions.
Advanced Microsoft Office skills, including Outlook, Excel, Word, and PowerPoint.
Ability to take direction and lead team members.
Ability to develop creative solutions while remaining compliant with requirements.
Attention to detail and accuracy.
Proficient written and verbal communication skills.
Problem-solving and critical-thinking capability.
Effective time management.
Ability to multitask efficiently and work well under pressure.
Ability to work independently.

Nice To Haves

Experience with SAP.
Experience with AI tools such as Claude or Gemini.

Responsibilities

Manage the complete order management and fulfillment lifecycle for an assigned portfolio of accounts.
Ensure orders comply with Samsung Electronics’ policies, programs, and Master Purchase Agreements.
Ensure orders are received and submitted into Samsung systems in accordance with standard processes and policies.
Manage order entry through billing for applicable sales and return orders, preventing errors from interrupting order flow.
Resolve order-related issues and escalations involving systems, processes, policies, or projects.
Communicate and coordinate with internal and external stakeholders.
Manage order management staff, including indirect and/or FTE employees.
Achieve related KPIs and SLAs within the assigned portfolio.
Maintain price discrepancy resolution related to order management.
Validate and process order-related price adjustment claims as needed.
Lead order-related integrations and testing for EDI, SPACE, and other interfaces as needed.
Work with internal teams and external customers to improve order-related processes, integrations, and end-to-end performance.
Explain end-to-end order fulfillment policies, processes, and systems, including other functional areas of R/R.
Keep leadership informed about daily operations, issues, and escalations.
Perform other duties as assigned.