Operations Project Manager Jobs

About The Position

Requirements

• Typically requires a bachelor's degree in a relevant field and at least 5 years of related experience; alternatively, an advanced degree with at least 3 years of experience, or equivalent related work experience.
• Direct experience leading at least one complex cutover—such as a core or platform conversion, merger or acquisition integration, large data migration, or major production go-live—through testing and release.
• Strong analytical and problem-solving skills.
• Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint.
• Hands-on experience with MS Visio, Lucidchart, or similar tools.
• Experience managing expectations and developing creative solutions to priority conflicts for high-profile clients.
• Ability to develop initiatives and processes that improve customer satisfaction while reducing expenses and shortening project durations.
• Ability to assess project risks and determine mitigation steps.
• Client-first attitude and commitment to satisfaction.
• Strong written and verbal communication skills; fluent written and oral communication in English is required.
• Excellent people and teamwork skills.
• Attention to detail, exceptional follow-through, and ability to prioritize, stay organized, and multitask in a fast-paced environment.
• Must be authorized to work for any employer in the U.S.; employment visa sponsorship or sponsorship takeover is not available.

Nice To Haves

• Exposure to project management methodologies; PMP or PMI exposure is preferred.
• Exposure to Jira, Salesforce, Qualtrics, Power BI, or similar tools.
• Prior experience with Salesforce or other CRM tools and SharePoint.
• Financial services and enterprise software experience.

Responsibilities

• Lead complex, date-driven client delivery projects and multi-workstream initiatives, potentially managing several engagements concurrently.
• Create project plans, secure resources and commitments, and align clients, vendors, and executives to shared delivery dates.
• Coordinate dependencies among clients, Q2 delivery and technical teams, product and program leaders, and third-party vendors.
• Resolve resource contention when concurrent projects compete for the same teams.
• Set testing and acceptance standards and hold mocks, rehearsals, and cutovers to those standards, including making clear go/no-go decisions.
• Advise client executives, control scope and costs when estimates are preliminary, and provide candid status updates when projects are off track.
• Work alongside implementation engineers, business analysts, data migration, and development teams; identify risks early and hold owners to dates.
• Mentor emerging project managers and use AI-enabled tools to improve planning, risk identification, and stakeholder communication.
• Collect, analyze, and interpret operational data to identify trends and improvement opportunities.
• Develop and maintain reports and dashboards to track KPIs, and present findings and recommendations to management.
• Understand and design what-if models for project P&L and resource allocations.
• Evaluate operational processes and implement improvements to increase efficiency and reduce costs; collaborate with cross-functional teams and monitor the impact of changes.
• Assist in planning and executing operational projects, track progress, identify issues, and ensure timely completion of milestones.
• Coordinate major company transitions, including financial, technological, operational, and governance changes.
• Generate reports and dashboards on program health, including cost, efficiency, and timelines.

Benefits

• Health and wellness benefits, including competitive health insurance offerings.
• Generous paid parental leave for eligible new parents.
• Hybrid work opportunities.
• Flexible time off.
• Career development and mentoring programs.
• Community volunteering and company philanthropy programs, including the Spark Program.
• Employee peer recognition programs, including “You Earned it.”