Operations Project Manager

Q2•Austin, TX

1d•Hybrid

About The Position

Q2 is seeking a Project Manager for its Integrated Services team to lead complex, date-driven client delivery projects and multi-workstream initiatives. The work focuses on core conversions, bank and credit union acquisitions, platform migrations, and other multi-vendor implementations with fixed go-live dates and direct member impact. The role may lead several engagements concurrently and shift between conversion work and other complex client delivery as demand changes. The Project Manager turns ambiguity into an actionable plan, secures resources and commitments, and keeps clients, vendors, and executives aligned on shared delivery dates. The role coordinates dependencies across clients, Q2 delivery and technical teams, product and program leaders, and third-party vendors; resolves resource conflicts across concurrent projects; and establishes testing and acceptance standards for mock runs, rehearsals, and cutovers, including clear go/no-go decisions. The Project Manager advises client executives, manages scope and costs when estimates are preliminary, and communicates candidly when a project is off track. This is a delivery leadership role rather than a technical role. The Project Manager works alongside implementation engineers, business analysts, data migration, and development teams, and needs sufficient understanding of data mapping, test environments, and integrations to ask informed questions, keep owners accountable to dates, and identify risks early. The role requires direct experience leading at least one complex cutover through testing and release, such as a core or platform conversion, merger or acquisition integration, large data migration, or major production go-live. The Project Manager is also expected to mentor emerging project managers and use AI-enabled tools to improve planning, risk identification, and stakeholder communication. Responsibilities also include analyzing operational data, developing reports and dashboards for KPIs and program health, building what-if models for project P&L and resource allocation, improving processes, and coordinating major financial, technological, operational, and governance transitions. The position requires fluent written and spoken English and authorization to work for any U.S. employer; visa sponsorship is not available.

Requirements

Typically requires a bachelor’s degree in a relevant field and at least 5 years of related experience; alternatively, an advanced degree with at least 3 years of experience, or equivalent related work experience.
Direct experience leading at least one complex cutover through testing and release, such as a core or platform conversion, merger or acquisition integration, large data migration, or major production go-live.
Strong analytical and problem-solving skills.
Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint.
Hands-on experience with MS Visio, Lucidchart, or similar tools.
Experience managing expectations and developing creative solutions to priority conflicts for high-profile clients.
Ability to develop initiatives and processes that improve customer satisfaction while reducing expenses and shortening project durations.
Ability to assess project risks and identify mitigation steps.
Client-first attitude and commitment to client satisfaction.
Strong written and verbal communication skills; fluent written and spoken English.
Excellent people and teamwork skills.
Attention to detail, exceptional follow-through, and ability to prioritize, stay organized, and multitask in a fast-paced environment.
Must be authorized to work for any employer in the United States; employment visa sponsorship or transfer is not available.

Nice To Haves

Exposure to project management methodologies; PMP or PMI credentials are preferred.
Exposure to Jira, Salesforce, Qualtrics, Power BI, or similar tools.
Prior experience with Salesforce or other CRM tools and SharePoint.
Financial services and enterprise software experience.

Responsibilities

Lead complex, date-driven client delivery projects and multi-workstream initiatives, including core conversions, acquisitions, platform migrations, and multi-vendor implementations.
Manage multiple engagements concurrently and shift between conversion projects and other complex client delivery as demand changes.
Develop project plans, secure appropriate people and commitments, and align clients, vendors, executives, and internal teams to shared delivery dates.
Coordinate dependencies across clients, Q2 delivery and technical teams, product and program leaders, and third-party vendors.
Resolve resource contention when concurrent projects compete for the same teams.
Set testing and acceptance standards and hold mock runs, rehearsals, and cutovers to those standards, including making clear go/no-go decisions.
Advise client executives, manage scope and costs when estimates are preliminary, and provide candid status updates when projects are off track.
Partner with implementation engineers, business analysts, data migration, and development teams; identify risks and hold owners accountable for dates.
Mentor emerging project managers and apply AI-enabled tools to improve planning, risk identification, and stakeholder communication.
Collect, analyze, and interpret operational data to identify trends and improvement opportunities.
Develop and maintain KPI reports and dashboards, and present findings and recommendations to management.
Design what-if models for project P&L and resource allocations.
Evaluate operational processes and develop and implement improvements to increase efficiency and reduce costs; collaborate across teams and monitor results.
Assist in planning and executing operational projects, track progress and milestones, identify issues, and coordinate stakeholders to meet project objectives.
Coordinate major company transitions, including financial, technological, operational, and governance changes.
Generate reports and dashboards on program health, including cost, efficiency, and timelines.