Project Manager - Operations

Pace® Analytical Services•Huntersville, NC

10d•Onsite

About The Position

The Project Manager of Operations drives and delivers operational business initiatives, processes, and program leadership. The role develops and manages intake processes, ensures consistency in project management practices, develops project health scorecards, and provides reporting to leadership. The position defines and maintains PMO processes and the overall project management approach for initiatives; develops work plans, including integrated plans across initiatives; and partners with stakeholders to establish project requirements and objectives. It establishes and tracks project execution metrics, prepares regular status reports and project health updates, monitors the effectiveness of actions, and continuously improves program performance. The role also identifies and tracks project risks and issues, manages cross-functional risks and issues, escalates concerns when appropriate, develops governance models, and implements corrective or preventive action plans. It contributes to departmental efficiency and supports Pace’s mission through professional, cooperative interactions with customers and staff.

Requirements

Bachelor’s degree in business, project management, or a related field and five years of program or project management experience, or an equivalent combination of education, training, and experience.
Knowledge of operational practices related to continuous improvement, process design, and systems effectiveness.
Knowledge of strategic planning, resource allocation, leadership techniques, and coordination of people and resources.
Knowledge of effective communication methods for working with staff, stakeholders, and customers.
Knowledge of techniques for influencing and driving behavioral or organizational change.
Knowledge of methods for delivering constructive feedback and supporting professional development.
Knowledge of principles and techniques for effective oral presentations.
Knowledge of relevant computer applications and systems.
Knowledge of proper business English, including grammar, spelling, and punctuation.
Knowledge of techniques for interacting with diverse individuals in person and by telephone.
Ability to plan, organize, and manage complex programs and projects.
Ability to develop and implement goals, objectives, policies, procedures, and standards.
Ability to collaborate across teams, leadership, and customer groups.
Ability to facilitate alignment and resolve differences among stakeholders.
Ability to apply critical thinking and problem-solving to evaluate solutions and outcomes.
Ability to interpret and apply standard operating procedures and work instructions.
Strong decision-making and analytical skills.
Clear and effective verbal and written communication skills.
Ability to manage multiple priorities and drive projects to completion.
Ability to use project management tools, systems, and software.
Ability to exercise initiative and independent judgment within established guidelines.
Ability to contribute to team and organizational goals and maintain effective working relationships.
Ability to work in an office environment, use standard office equipment, sit for extended periods, occasionally lift up to 10 pounds, read printed materials and computer screens, and communicate effectively in person and by telephone.

Responsibilities

Define and maintain PMO processes and the overall project management approach for initiatives.
Develop and manage work plans, including integrated plans across initiatives.
Partner with key stakeholders to define project requirements and objectives.
Establish and track key performance metrics for project execution and reporting.
Prepare and deliver regular status reports, project health updates, and monthly summaries.
Monitor the effectiveness of actions taken and continuously improve program performance.
Identify, document, and track project risks and issues.
Manage cross-functional team risks and issues, escalating concerns as appropriate.
Develop and maintain governance models, including stakeholder structures and meeting cadences.
Identify gaps and implement corrective or preventative action plans.
Recommend improvements and participate in team initiatives to contribute to departmental efficiency.
Promote and support Pace’s mission through professional, cooperative interactions with customers and staff.

Benefits

Competitive salaries
Medical benefits
Dental insurance
Vision insurance
401(k) retirement savings plan with immediate 100% vesting in the employer match
Life insurance
Disability benefits
Voluntary benefits
Paid holiday, sick, and vacation days
Health savings account (HSA)
Wellness program
Flexible spending accounts
Tuition reimbursement
Employee Assistance program
Parental leave
Optional legal coverage
Identity theft coverage