Operations Project Manager

Q2 Software • Austin, TX

2d • Hybrid

About The Position

Q2 is seeking a Project Manager to join its Integrated Services team. The role leads complex, date-driven client delivery projects and multi-workstream initiatives, including core conversions, bank and credit union acquisitions, platform migrations, and other multi-vendor implementations with fixed go-live dates and direct member impact. The Project Manager may lead several engagements concurrently and shift between conversion work and other complex client delivery as demand changes.

The Project Manager turns ambiguity into a plan, secures resources and commitments, and aligns clients, vendors, and executives around shared delivery dates. The role coordinates dependencies across clients, Q2 delivery and technical teams, product and program leaders, and third-party vendors; resolves resource contention; and establishes testing and acceptance standards, including clear go/no-go decisions for mocks, rehearsals, and cutovers. The role advises client executives, manages scope and costs when estimates are preliminary, and communicates candid status when projects are off track.

This is a delivery leadership role rather than a technical role. The Project Manager works with implementation engineers, business analysts, data migration, and development teams, and needs sufficient understanding of concepts such as data mapping, test environments, and integrations to ask informed questions, hold owners to commitments, and identify risks early. The role requires direct experience leading at least one complex cutover through testing and release, along with sound judgment about resolving issues within the team, consulting leadership, or escalating immediately. The Project Manager also mentors emerging project managers and applies AI-enabled tools to improve planning, risk identification, and stakeholder communication.

Responsibilities also include analyzing operational data, developing reports and dashboards, evaluating and improving processes, planning and executing operational projects, coordinating major company transitions, and reporting on program health across cost, efficiency, and timelines. The position requires fluent written and oral English and authorization to work for any U.S. employer; Q2 cannot sponsor or take over sponsorship of an employment visa at this time.

Requirements

• Typically requires a bachelor's degree in a relevant field and at least 5 years of related experience; alternatively, an advanced degree with at least 3 years of experience, or equivalent related work experience.
• Direct experience leading at least one complex cutover—such as a core or platform conversion, merger or acquisition integration, large data migration, or major production go-live—through testing and release.
• Strong analytical and problem-solving skills.
• Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint.
• Hands-on experience with MS Visio, Lucidchart, or similar tools.
• Experience managing expectations and developing creative solutions to priority conflicts for high-profile clients.
• Ability to develop initiatives and processes that improve customer satisfaction while reducing expenses and shortening project durations.
• Ability to assess project risks and determine mitigation steps.
• Client-first attitude and commitment to satisfaction.
• Strong written and verbal communication skills; fluent written and oral communication in English is required.
• Excellent people and teamwork skills.
• Attention to detail, exceptional follow-through, and ability to prioritize, stay organized, and multitask in a fast-paced environment.
• Must be authorized to work for any employer in the U.S.; employment visa sponsorship or sponsorship takeover is not available.

Nice To Haves

• Exposure to project management methodologies; PMP or PMI exposure is preferred.
• Exposure to Jira, Salesforce, Qualtrics, Power BI, or similar tools.
• Prior experience with Salesforce or other CRM tools and SharePoint.
• Financial services and enterprise software experience.

Responsibilities

• Lead complex, date-driven client delivery projects and multi-workstream initiatives, potentially managing several engagements concurrently.
• Create project plans, secure resources and commitments, and align clients, vendors, and executives to shared delivery dates.
• Coordinate dependencies among clients, Q2 delivery and technical teams, product and program leaders, and third-party vendors.
• Resolve resource contention when concurrent projects compete for the same teams.
• Set testing and acceptance standards and hold mocks, rehearsals, and cutovers to those standards, including making clear go/no-go decisions.
• Advise client executives, control scope and costs when estimates are preliminary, and provide candid status updates when projects are off track.
• Work alongside implementation engineers, business analysts, data migration, and development teams; identify risks early and hold owners to dates.
• Mentor emerging project managers and use AI-enabled tools to improve planning, risk identification, and stakeholder communication.
• Collect, analyze, and interpret operational data to identify trends and improvement opportunities.
• Develop and maintain reports and dashboards to track KPIs, and present findings and recommendations to management.
• Understand and design what-if models for project P&L and resource allocations.
• Evaluate operational processes and implement improvements to increase efficiency and reduce costs; collaborate with cross-functional teams and monitor the impact of changes.
• Assist in planning and executing operational projects, track progress, identify issues, and ensure timely completion of milestones.
• Coordinate major company transitions, including financial, technological, operational, and governance changes.
• Generate reports and dashboards on program health, including cost, efficiency, and timelines.

Benefits

• Health and wellness benefits, including competitive health insurance offerings.
• Generous paid parental leave for eligible new parents.
• Hybrid work opportunities.
• Flexible time off.
• Career development and mentoring programs.
• Community volunteering and company philanthropy programs, including the Spark Program.
• Employee peer recognition programs, including “You Earned it.”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level